Customer Remediation Specialist - Compliance & Finance

Ayvens; Slough; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading mobility solutions company in Slough is seeking a Customer Remediation Officer for a twelve-month secondment. The successful applicant will manage customer queries and complaints, ensuring compliance with FCA guidelines. Ideal candidates have experience in customer service or finance, excellent communication skills, and an analytical mindset. This role offers the chance to broaden your experience in a high-profile setting while contributing to a customer-focused team dedicated to fairness and compliance.

Qualifications

• Desired experience in customer service, compliance, finance, or operational risk management.
• Excellent verbal and written communication skills.
• Strong organizational and planning skills with ability to meet deadlines.
• Analytical mindset with attention to detail and problem-solving capabilities.
• Ability to manage difficult customer queries constructively.
• Customer-focused with drive for fairness.
• Collaborative working style.
• Commitment to regulatory compliance.
• Experience managing customer expectations in a regulated environment.

Responsibilities

• Manage daily activities for customer remediation within business KPIs and SLAs.
• Log and respond to customer queries timely.
• Manage customer complaints as per guidelines.
• Produce accurate communication letters to customers.
• Process payments to customers using Finance tools.

Skills

Customer service

Compliance

Finance

Operational risk management

Communication skills

Organizational skills

Analytical mindset

Microsoft Office

Job description

A leading mobility solutions company in Slough is seeking a Customer Remediation Officer for a twelve-month secondment. The successful applicant will manage customer queries and complaints, ensuring compliance with FCA guidelines. Ideal candidates have experience in customer service or finance, excellent communication skills, and an analytical mindset. This role offers the chance to broaden your experience in a high-profile setting while contributing to a customer-focused team dedicated to fairness and compliance.