Customer Relationship Manager

Healthcare; City Of London; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading service provider in the UK is seeking a Customer Relationship Manager to manage healthcare client relationships, ensuring customer retention and satisfaction. The role involves analyzing data, developing account plans, and fostering strong customer connections. Ideal candidates will have a strong background in business development and relationship management. Benefits include 33 days holiday, a company car, and a pension plan.

Benefits

33 Days Holiday

Company Pension

Employee Assistance Programme

Company Car

Life Assurance

Private Medical

Qualifications

• Ability to listen and influence peers and team members.
• Good attention to detail and ability to analyze data.
• Strong collaboration and influencing skills.

Responsibilities

• Manage a portfolio of accounts aiming for customer retention.
• Analyze data for lost business and manage complaints.
• Develop Customer Account Plans to identify risks and opportunities.
• Forecast and track customer metrics to predict trends.

Skills

Business Development

Sales Experience

Portfolio Management

Relationship Management

Job description

About a career with Elis

Elis is an international multi service provider offering textile hygiene and facility services we are a leader in circular services allowing businesses to achieve optimal hygiene and protection for their employees and customers thereby enriching their well being in a sustainable way.

Our rental maintenance model supports our customers to focus on their core business while reducing their environmental footprint. Our circular services emulate our commitment to a more sustainable future : connecting us our clients and our planet.

We are looking to hire a Customer Relationship Manager who will have overall responsibility for retention and development (growth) of existing healthcare customers by delivering exceptional levels of customer service and building relationships between Elis and the customer in line with the business line strategy. Implement segment strategy campaigns and develop customer portfolios.

Your Mission at Elis

• The effective management of a portfolio of accounts with a principle aim of customer retention.
• Analyse lost business / complaint management data and implement appropriate action.
• Explore cross selling opportunities where appropriate.
• Develop Customer Account Plans to identify and review future risks and opportunities
• Ensure the Companys growth targets for the customer portfolio are achieved.
• Select and implement the best approach to win the growth opportunity.
• Act as a lead point of contact for all matters specific to your customers.
• Understand the needs and future requirements of customers through proactive management.
• Understand quality standards set by the company and agreed with each customer. Retain ownership of the customer service level agreement.
• Forecast and track customer metrics to predict trends. Highlight opportunities and threats.
• Discuss outstanding debt issues with customers agreeing satisfactory outcomes for both parties.
• Review the commercial viability of accounts recommending improvements or additional services.
• Agree price increases with customers as advised by the Company.
• Push for improvements applying commercial thinking in making choices on existing and emerging customer requirements.

What will make you stand out

• Ability to listen to and influence peer group and department team members.
• Good attention to detail and the ability to analyse data.
• Continuously improve the department and / or team.
• Ability to organise self and others to ensure tasks are carried out in a timely manner.
• Strong collaboration & influencing skills across departmentsand sites.
• Drivers license.

Whats on offer

• 33 Days Holiday
• Company Pension
• Employee Assistance Programme
• Company Car
• Life Assurance
• Private Medical

Are you ready to take your career to the next level Dont miss out on this exciting opportunity. We are able offer and encourage career growth and have national coverage to facilitate ambition.

Interested

Then apply online! Your contact person :

DominicFrimpong

HR Coordinator

Tel :

Required Experience :

Manager

Key Skills

Business Development,Sales Experience,Loyalty Marketing,Portfolio Management,Wealth Management,Financial Services,Algebra,Territory Management,Banking,Relationship Management,Customer relationship management,Geometry

Employment Type : Full-Time

Experience : years

Vacancy : 1

Yearly Salary Salary : 35000 - 45000