Customer Relationship Management Executive

Advanced Supply Chain Group Ltd; Sheffield; Hybrid; GBP 30,000 - 34,000; Full time

Job summary

Advanced Supply Chain Group Ltd. is seeking an Account Manager for our Sheffield site. This full-time role is on-site with hybrid options and offers a salary of £30,000–£34,000, plus a structured development plan including training and clear career growth.

You will manage customer relationships, coordinate with Transport and Planning teams, and deliver timely, accurate returns and performance reporting.

Qualifications

• Experience in a customer-facing role is essential.
• Proficient with Microsoft Office and comfortable pulling data from IT systems.
• Proven ability to hit KPIs and work towards targets.
• Team player who can collaborate across internal teams and with customers.
• Strong negotiation skills with confidence to make decisions.
• Excellent attention to detail and clear communication.
• Empathy for the customer experience and service-minded approach.

Responsibilities

• Be the main point of contact for customers and build relationships beyond transactional.
• Keep customers informed through regular meetings, site visits, and calls.
• Create clear, useful monthly reports on performance, KPIs, and trends.
• Coordinate with Transport and logistics partners to keep returns moving smoothly.
• Maintain accurate stock records and update customers on status.
• Investigate stock discrepancies and resolve issues.
• Ensure charges and invoicing are accurate and timely.
• Identify opportunities to grow and improve the service offered.
• Support colleagues with customer-specific returns queries.
• Work with planning teams to forecast returns volumes and schedules.
• Analyze trends to fix root causes, not just symptoms.
• Maintain stock control from receipt to final reconciliation and ensure compliance with standards.

Skills

Customer-facing experience

MS Office & data

KPIs driven

Team player

Negotiation skills

Attention to detail

Customer empathy

Tools

WMS familiarity

Job description

Advanced Supply Chain Group offer a complete end-to-end supply chain service, from source to shelf, covering all aspects of supply chain management, global logistics, fulfilment, and value-added services, allowing our customers to maximise the opportunities that exist in today’s technology-enabled marketplace. Using our unique intelligent supply chain model, we design innovative solutions to complex challenges, unlock new opportunities, and speed up and streamline existing processes by removing complexity from the supply chain. It all adds up to providing a service that is "Better, Faster, Cheaper" than our competitors.

Our core values drive everything we do. We believe in promoting a supportive environment for our colleagues, delivering exceptional service to our customers, contributing to the community, and working towards a more sustainable environment. If you share these values and are passionate about making a positive impact, we'd love to have you on our team.

About the role

Are you passionate about building strong relationships and delivering exceptional service? We're looking for a motivated and customer focused Account Manager to join our dynamic team. This is full-time permanent position working on-site at our Sheffield site and in return you will receive a competitive salary of £30,000 - £34,000 along with a structured development plan that includes training, mentorship, and clear opportunities for career growth within our organisation.

You’ll be the friendly, reliable voice our customers turn to - managing their expectations, keeping them in the loop on performance, and making sure their returns are handled quickly, accurately and without fuss. Behind the scenes, you'll work hand-in-hand with our Transport, Planning and Client Relationship teams to keep everything ticking along smoothly.

No two days will look the same: one minute you could be digging into the numbers behind a customer's returns performance, the next you're on the phone sorting a stock query or spotting a smarter way to do things.

• Being the main point of contact for your customers, building relationships that go beyond the transactional
• Keeping customers in the loop through regular meetings, site visits and calls
• Turning returns data into clear, useful monthly reports on performance, KPIs and trends
• Coordinating with Transport and logistics partners to keep returns moving smoothly, in and out
• Keeping stock records accurate and customers updated on where things stand
• Getting to the bottom of stock discrepancies and putting them right
• Making sure charges and invoicing are accurate and on time
• Spotting opportunities to grow and improve the service you offer
• Being a go-to source of support for colleagues on customer-specific returns queries
• Working with planning teams to keep returns volumes forecasted and on schedule
• Digging into trends to fix root causes, not just symptoms
• Keeping stock control watertight, from the moment goods arrive to final reconciliation
• Making sure everything you do stacks up against quality, environmental and regulatory standards

What we need from you

• Experience in a customer-facing role
• Confident with Microsoft Office and comfortable pulling data from IT systems
• A drive to hit KPIs, paired with a genuinely positive, can-do attitude
• A team player who's just as comfortable building relationships externally as internally
• Strong negotiation skills and the confidence to make decisions
• Sharp attention to detail and a clear, confident communicator
• Honesty, integrity, and a genuine empathy for the customer experience

It would also be great (but not essential) if you have:

• 3PL returns experience, ideally across a multi-client operation
• Experience in a customer service returns environment
• Warehouse returns process experience
• Familiarity with Warehouse Management System (WMS) solutions

What we offer

At Advanced, your journey begins with a warm welcome and a comprehensive onboarding experience designed to set you up for success from day one. But it doesn't stop there—we’re committed to your continuous growth, offering ongoing training and development to help you sharpen your skills and reach your full potential.

We understand the significance of maintaining a healthy work/life balance, which is why we offer a hybrid working model for our office staff.

We know that time to recharge is essential for your wellbeing. That’s why, in addition to your 25 days annual leave, we offer the option to purchase additional days- giving you flexibility to take the breaks you need.

We believe that family matters, our enhanced maternity package offers six months of full pay, giving you the time and peace of mind to focus on your growing family. New dads and partners also receive two weeks full paternity pay, so you can be there for those important first moments.

Planning for your future has never been easier—or more rewarding. Through our salary sacrifice pension scheme, meaning you pay less tax overall, while still investing in your future.

You’ll be joining a team where collaboration, openness, and support are part of everyday life- because great work happens when people feel connected and inspired.