Customer Relationship Management Executive

JR United Kingdom; London; On-site; GBP 30,000 - 50,000; Full time

Job summary

Join a dynamic team as a Junior CRM Loyalty Executive in the heart of London! This exciting role offers the chance to shape customer loyalty initiatives for a renowned global luxury fashion brand. You'll work in a fast-paced, data-driven environment, focusing on customer engagement and retention strategies. Collaborate with talented professionals, manage promotional tools, and conduct data analysis to enhance customer experiences. If you're passionate about luxury fashion and eager to innovate, this opportunity is perfect for you!

Benefits

Opportunity to work with a renowned global luxury fashion brand

High likelihood of contract extension

Qualifications

• Experience in luxury fashion, e-commerce, or CRM loyalty programs.
• Strong analytical skills with large data sets.

Responsibilities

• Support in developing initiatives to retain and grow the customer base.
• Execute and optimize loyalty reward campaigns from concept to completion.

Skills

luxury fashion experience

e-commerce experience

CRM loyalty programs

analytical skills

Excel proficiency

PowerPoint proficiency

email marketing processes

communication skills

problem-solving

Tools

CRM tools

SQL

Job description

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Customer Relationship Management Executive, London

Location: London, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views:

2

Posted:

02.05.2025

Expiry Date:

16.06.2025

Job Description:

Are you passionate about customer engagement and loyalty programs? Do you have experience in luxury fashion or e-commerce and want to be part of a global luxury fashion giant?

We’re looking for a Junior CRM Loyalty Executive to join our dynamic team and play a key role in driving customer retention and rewards programs. This is an exciting opportunity to work in a fast-paced, data-driven environment where you can shape loyalty initiatives and enhance customer experiences.

Key Responsibilities

• Support the Senior Loyalty Manager and Loyalty Executive in developing initiatives to retain and grow the customer base.
• Execute and optimize loyalty reward campaigns from concept to completion, including briefing, design, build, testing, release, and analysis.
• Manage promotional tools and discount promotions across luxury stores, ensuring seamless execution.
• Conduct data analysis on gift vouchers, store credit, and promotions to improve ROI and customer engagement.
• Collaborate with internal teams to deliver targeted CRM strategies that enhance customer acquisition, retention, and loyalty.
• Manage offline gifting and ad hoc events to strengthen customer relationships.

Skills & Experience

• Experience in luxury fashion, e-commerce, or CRM loyalty programs.
• Strong analytical skills with experience handling large data sets.
• Proficiency in Excel and PowerPoint (SQL knowledge is a plus).
• Solid understanding of email marketing processes and CRM tools.
• Excellent communication skills with the ability to present insights to senior stakeholders.
• A creative mindset with a proactive approach to problem-solving and innovation.

Personal Attributes (Optional)

• Detail-oriented and highly organized.
• Able to multitask and meet deadlines in a fast-paced environment.
• Strong interpersonal skills with a collaborative attitude.
• Flexible and adaptable to changing business needs.

Salary & Benefits

• Opportunity to work with a renowned global luxury fashion brand.
• High likelihood of contract extension.

Location & Workplace Policy

• West London-based role.

If you would like a confidential chat about this role or your next career move, please get in touch: