Customer Relationship Management Executive

Major Players | B Corp™; Greater London; On-site; GBP 30,000 - 50,000; Full time

Job summary

Join a dynamic team as a Junior CRM Loyalty Executive in a renowned global luxury fashion brand. This entry-level role offers an exciting opportunity to drive customer retention and loyalty programs in a fast-paced, data-driven environment. You'll collaborate with internal teams to enhance customer experiences through innovative loyalty initiatives. If you're passionate about luxury fashion and eager to make a significant impact, this role is perfect for you. With a high likelihood of contract extension, it's a chance to grow within a prestigious company while developing your skills in CRM and customer engagement.

Benefits

Opportunity to work with a renowned global luxury fashion brand

High likelihood of contract extension

Qualifications

• Experience in luxury fashion, e-commerce, or CRM loyalty programs.
• Strong analytical skills with experience handling large data sets.

Responsibilities

• Support the Senior Loyalty Manager in developing initiatives to retain customers.
• Execute and optimize loyalty reward campaigns from concept to completion.

Skills

luxury fashion experience

e-commerce experience

CRM loyalty programs

analytical skills

Excel proficiency

PowerPoint proficiency

email marketing processes

communication skills

problem-solving

Job description

Customer Relationship Management Executive

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Major Players | B Corp provided pay range

This range is provided by Major Players | B Corp. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Are you passionate about customer engagement and loyalty programs? Do you have experience in luxury fashion or e-commerce and want to be part of a global luxury fashion giant?

We’re looking for a Junior CRM Loyalty Executive to join our dynamic team and play a key role in driving customer retention and rewards programs. This is an exciting opportunity to work in a fast-paced, data-driven environment where you can shape loyalty initiatives and enhance customer experiences.

Key Responsibilities

• Support the Senior Loyalty Manager and Loyalty Executive in developing initiatives to retain and grow the customer base.
• Execute and optimize loyalty reward campaigns from concept to completion, including briefing, design, build, testing, release, and analysis.
• Manage promotional tools and discount promotions across luxury stores, ensuring seamless execution.
• Conduct data analysis on gift vouchers, store credit, and promotions to improve ROI and customer engagement.
• Collaborate with internal teams to deliver targeted CRM strategies that enhance customer acquisition, retention, and loyalty.
• Manage offline gifting and ad hoc events to strengthen customer relationships.

Skills & Experience

• Experience in luxury fashion, e-commerce, or CRM loyalty programs.
• Strong analytical skills with experience handling large data sets.
• Proficiency in Excel and PowerPoint (SQL knowledge is a plus).
• Solid understanding of email marketing processes and CRM tools.
• Excellent communication skills with the ability to present insights to senior stakeholders.
• A creative mindset with a proactive approach to problem-solving and innovation.

Personal Attributes (Optional)

• Detail-oriented and highly organized.
• Able to multitask and meet deadlines in a fast-paced environment.
• Strong interpersonal skills with a collaborative attitude.
• Flexible and adaptable to changing business needs.

Salary & Benefits

• Opportunity to work with a renowned global luxury fashion brand.
• High likelihood of contract extension.

Location & Workplace Policy

• West London-based role.

If you would like a confidential chat about this role or your next career move, please get in touch:

Seniority level

• Entry level

Employment type

• Contract

Job function

• Business Development, Consulting, and Customer Service

Industries

• Staffing and Recruiting