Customer Relationship Management Business Analyst

JR United Kingdom; London; On-site; GBP 45,000 - 65,000; Full time

Job summary

A leading company in the UK is seeking a Business Analyst to join their CRM team. The role involves managing stakeholder requests, analyzing problems, and translating business needs into actionable technical stories. The ideal candidate will have experience with CRM systems, particularly Salesforce, and possess strong analytical and communication skills. This position offers the opportunity to work in a dynamic environment, collaborating with diverse teams to enhance customer engagement.

Qualifications

• Experience with CRM systems or sales processes.
• Passionate about improving internal user experiences.
• Effective communicator adaptable to different audiences.

Responsibilities

• Collaborate with stakeholders to identify and analyze business needs.
• Translate requirements into actionable stories for technical teams.
• Lead analysis efforts for CRM projects.

Skills

Communication

Analytical Mindset

Facilitation

Tools

Salesforce

Job description

Job Title: Business Analyst

Role Overview: As a Business Analyst in our CRM team, you will be responsible for managing stakeholder requests, analyzing problems, and translating business needs into technical stories. You will serve as a bridge between sales, service, marketing stakeholders, and our multidisciplinary team.

About the CRM Team: The CRM team supports multiple commercial units across our brands, managing tools like Salesforce, Docusign CLM, AI solutions, and Events Management to enhance customer engagement and service. The team comprises around 30 members with diverse skills in London, UK, and Sofia, Bulgaria.

Key Responsibilities:

1. Collaborate with stakeholders to identify and analyze business needs.
2. Translate requirements into actionable stories for technical teams.
3. Facilitate workshops to align priorities.
4. Lead analysis efforts for CRM projects, ensuring strategic alignment.
5. Support and coordinate with fellow Business Analysts.

Ideal Candidate:

• Experience with CRM systems or sales processes; Salesforce experience is a plus.
• Passionate about improving internal user experiences.
• Curious and analytical mindset.
• Effective communicator adaptable to different audiences.
• Skilled in facilitation and navigating complex situations.
• Able to balance detail with strategic priorities.
• Interest in sales, service, and marketing technologies.

Not suitable if you:

• Prefer standardized tasks and templates.
• Favor delivering polished outcomes only.
• Prefer system support over solving complex business problems.