Customer Relationship Management Business Analyst

Lorien; Greater London; On-site; GBP 45,000 - 65,000; Full time

Job summary

A leading company is seeking a Business Analyst for their CRM team. This role involves managing stakeholder requests, conducting analysis, and translating business needs into actionable stories. You will collaborate with various teams to enhance customer service and support sales processes using tools like Salesforce. Ideal candidates will have CRM experience, strong communication skills, and the ability to adapt to different situations. This is a contract position at a mid-senior level, offering a dynamic work environment.

Qualifications

• Experience with CRM systems or Sales processes, particularly Salesforce.
• Ability to translate business requirements into actionable stories.

Responsibilities

• Collaborate with stakeholders to identify and analyze business needs.
• Lead business analysis efforts for CRM projects.

Skills

Sales

Communication

Facilitation

Curiosity

Adaptability

Tools

Salesforce

Docusign

Job description

Customer Relationship Management Business Analyst

This range is provided by Lorien. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from Lorien

Sourcing Consultant at Lorien: Empowering Businesses with Strategic Procurement Solutions

Title – Business Analyst

The role

As a Business Analyst in our CRM team, you will play an essential role in owning and shaping the BA activities (managing stakeholders and their requests, understanding problems, conducting analysis to clarify needs & refining stories) and being the conduit and translator between our sales, service & marketing stakeholders and our multi-disciplinary team.

About the CRM team

The CRM team supports multiple commercial teams across the Client brands in their mission to grow our customer base and provide the best in class service. We look after all the tools our Commercial teams use and need to do their job most effectively (Salesforce to manage their Sales pipeline, Docusign CLM to handle Contracts management, Leads targeting solutions, AI solutions & Events Management solutions to name a few).

We are a multi-disciplinary team of nearly 30 people, with a mix of skill-sets across Product (Product Managers & Business Analysts), Engineering (Full-Stack & Salesforce Engineers, Administrators & Third Party Consultants) & Delivery. Our team is primarily located across London, United Kingdom & Sofia, Bulgaria

Key Responsibilities

• Collaborate with Sales, Service & Marketing stakeholders to identify and analyse business needs.
• Translate business requirements into clear, actionable stories for the technical team.
• Facilitate workshops and discussions to align priorities and outcomes.
• Lead business analysis efforts for CRM projects, ensuring alignment with organisational and department strategy.
• Support other BAs on the team by coordinating efforts and sharing best practices.

This role could be right for you if:

• You have experience working on CRM systems or Sales processes - Salesforce would be a plus
• The idea of making a difference to our internal users excites you
• Your curiosity drives you to interrogate situations beyond the obvious
• You are able to adapt your approach and communication style based on your audience
• Your facilitation skills help you effectively navigate different, and sometimes tricky, situations
• You flourish when balancing appropriate levels of detail and shifting priorities whilst keeping an eye on outcomes, strategy and scope
• You have an interest in Sales, Service & Marketing Technologies

This role may not suit someone who…:

• Would rather have work assigned to themselves and favour standardised templates to complete their analysis
• Prefer to take things away and present the outcome only once it’s absolutely perfect
• Is more comfortable offering tools or systems support than solving detailed use cases or business problems

Seniority level

• Mid-Senior level

Employment type

• Contract

Job function

• Information Technology

Industries

• Retail Books and Printed News