Customer Relations Case Specialist Hybrid in Leeds, UK

TeleTech Holdings, Inc.; Leeds; Hybrid; Full time

Job summary

Join a forward-thinking company as a Customer Relations Case Specialist in Leeds, where your passion for helping others will shine. This hybrid role focuses on resolving customer issues with empathy and professionalism, ensuring each interaction is exceptional. You'll engage directly with customers and internal teams, making a real difference in their experience. The supportive culture emphasizes career development, inclusivity, and community engagement, making it a great place to grow your career. With competitive compensation and benefits, this role offers an exciting opportunity to contribute to a positive customer experience in a dynamic environment.

Benefits

Private Medical Insurance

Holiday Entitlement

Paid Sick Leave

Performance Bonus Opportunities

Qualifications

• 1+ year of customer service experience with a proven track record.
• Strong interest or working knowledge of cars/commercial vehicles.

Responsibilities

• Provide exceptional customer experience and resolve issues promptly.
• Communicate effectively with all stakeholders for satisfactory outcomes.

Skills

Customer Service

Time Management

Problem Solving

Empathy

Education

Diploma in Mathematics

Diploma in English

Tools

PC Applications

Job description

Job Description - Customer Relations Case Specialist Hybrid in Leeds, UK (042KW)

As a Customer Relations Case Specialist hybrid in Leeds, UK, you’ll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in the United Kingdom says it all!

What You’ll Do

Do you have a passion for helping others and giving them peace of mind? The Customer Relations Case Specialist role is responsible for all aspects of the customer’s issue, where you’re interacting directly with customers/retailers of the brand to proactively investigate and resolve all cases in a timely manner. You’ll be the difference between their customer experience being just average or an exceptional one.

During a Typical Day, You’ll

• Provide an exceptional experience to displeased customers and network partners by showing empathy, understanding, and making informed decisions in a comprehensive, concise, and thorough manner.
• Assume ownership of their case and ensure all communication is handled promptly and with a high level of professionalism.
• Communicate with all case stakeholders, including B2C, B2B and internal departments to ensure a satisfactory outcome to the case.
• Provide proactive coaching to partners to ensure knowledge gaps are closed.
• Participate in aged case reviews to ensure the timely resolution and appropriate escalation of cases when necessary. Prioritize effectively and resolve calls efficiently.

What You Bring to the Role

• 1+ year of customer service experience.
• Proven track record of turning cases of dissatisfied customers into a positive experience.
• Excellent time and workload management skills, and the ability to organize and prioritize.
• Diploma in Mathematics and English language or equivalent, paired with sufficient PC knowledge and applications.
• Strong interest or working knowledge of cars/commercial vehicles.

What You Can Expect

• Supportive of your career and professional development.
• An inclusive culture and community-minded organization where giving back is encouraged.
• A global team of curious lifelong learners guided by our company values.
• All the competitive compensation, performance bonus opportunities, and benefits you'd expect, including private medical from day one, holiday entitlement, and paid sick entitlement.
• Base wage starting 12.50 GBP per hour.

A Bit More About Your Role
We’re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, engagement, and coaching, on into 1000s of free courses to support your career growth wherever that may take you. You bring with you the one necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. You'll report to the Team Lead and contribute to the success of the customer experience and the success of the team.

About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams.