Customer Relationship & Admissions Coordinator

Amica Care Trust; England; On-site; GBP 26,000 - 32,000; Full time

Job summary

Amica Care Trust is launching a Brand-new Customer Relationship and Admissions Coordinator role within our Marketing & Communications / Operations team. You will own the enquiry and admissions journey, acting as the warm, trusted contact for prospective residents and families from first enquiry through visits, assessments and admission.

Working across Marketing & Communications and Operations, you will combine compassionate customer care with organised follow-through and a clear focus on

Qualifications

• Experience in a customer-facing role overseeing the full customer journey.
• Strong communication, organisation and follow-up skills.
• Proficiency with CRM systems and data reporting.
• Full UK driving licence and willingness to travel.
• Marketing, customer service, business administration or sales qualification desirable.

Responsibilities

• Own and coordinate enquiries from initial contact through to admission.
• Build trusted relationships with prospective residents, families and representatives.
• Support care home tours, assessments and pre-admission activity, ensuring visitors feel welcomed and informed.
• Maintain accurate CRM records, waiting lists and future occupancy pipelines.
• Monitor enquiry volumes, response times, conversion rates, referral sources and occupancy trends.
• Develop relationships with health, social care and community referral partners.
• Support campaigns, events, reviews and positive stories that build awareness of Amica Care.
• Use customer feedback and performance insight to improve the enquiry and admissions experience.

Skills

Customer relationships

Communication

CRM systems

Driving licence

Education

Marketing/Business qualification (desirable)

Job description

Customer Relationship and Admissions Coordinator

A brand-new role shaping the customer journey across Amica Care

Make a meaningful first impression

We are looking for an exceptional Customer Relationship and Admissions Coordinator to join our Marketing & Communications / Operations team and report to the Marketing Manager. You will take ownership of the enquiry and admissions journey across Amica Care, a not-for-profit organisation, helping to establish best practice, strengthen relationships and connect more people with the right care and support.

You will be a warm, trusted and responsive point of contact for prospective residents, families and representatives-from their first enquiry through visits, assessment and admission. Working across Marketing & Communications and Operations, you will combine compassionate customer care with organised follow-through and a clear focus on occupancy.

What you'll do

• Own and coordinate enquiries from initial contact through to admission.
• Build trusted relationships with prospective residents, families and representatives.
• Support care home tours, assessments and pre-admission activity, ensuring visitors feel welcomed and informed.
• Maintain accurate CRM records, waiting lists and future occupancy pipelines.
• Monitor enquiry volumes, response times, conversion rates, referral sources and occupancy trends.
• Develop relationships with health, social care and community referral partners.
• Support campaigns, events, reviews and positive stories that build awareness of Amica Care.
• Use customer feedback and performance insight to improve the enquiry and admissions experience.

What you'll bring

You will be a confident, compassionate relationship-builder with strong organisation and customer-service skills.

• Experience in a customer-facing role, managing relationships, enquiries and the complete customer journey.
• Excellent communication, organisation and follow-up skills.
• Confidence using CRM systems, data and performance reports.
• Full UK driving licence and willingness to travel.
• A qualification in marketing, customer service, business administration or sales is desirable.

This role attracts a basic salary plus eligibility for bonus-related pay linked to agreed enquiry conversion, occupancy and/or admissions performance measures. Any bonus arrangement will be subject to the terms of the scheme in place.

Ready to make a difference?

If you are motivated by creating an exceptional experience for people making important care decisions- and excited by the opportunity to shape a brand-new role we would love to hear from you.

Please note: We reserve the right to close this vacancy before the advertised closing date and therefore encourage early applications.

Closing date: 22 November 2026

Unfortunately, we are unable to offer sponsorship for this role.

Amica Care is a Disability Confident Employer.

Amica Care is committed to safeguarding and promoting the welfare of vulnerable adults. Successful applicants will be subject to safer recruitment processes, including a Disclosure and Barring Service (DBS) check.