Receptionist

Amica-Care-Trust; Plymouth; On-site; GBP 12,000 - 17,000; Part time

Benefits offered by this job

Cycle to work scheme

Pension

Eyecare vouchers (VDU)

Employee Assistance Programme (EAP)

Monthly employee recognition

Long service awards

Friendly and supportive environment

Refer a friend bonus £200

Job summary

Amica Care Trust is recruiting a part-time Receptionist to join our team in Plymouth. This 24-hour-per-week role is offered on a Fixed-Term contract for 3 months, with weekend shifts on a rota basis.

You will be the first point of contact for visitors, manage phones and provide a welcoming reception service at the home. You'll support residents and colleagues, handle enquiries, bookings and administer records in line with company procedures.

Qualifications

• Previous reception or customer service experience.
• Proficient IT skills, including MS Office.
• Friendly, professional communication and teamwork.
• Willingness to work weekends as part of rota.

Responsibilities

• Greet visitors and direct them to the appropriate person.
• Provide a welcoming reception and assist customers and visitors.
• Record visitor details in the visitor book and notify the appropriate staff.
• Manage telephone calls promptly and professionally.
• Support management of visitors to the home.
• Assist Home Manager with recruitment tasks, including interview bookings.
• Perform secretarial/clerical duties ensuring records meet procedures.

Skills

Reception experience

Customer service

IT skills

Tools

Microsoft Office

Job description

Amica Care Trust offers a range of friendly, welcoming and professional support services, including occasional day care, to assisted living providing the independence many of our resident's desire, through to specialist dementia care for those in most need of our support.

We are recruiting for a part-time Receptionist to join their team for 24 hours per week on a Fixed-Term contract for 3 months. There will be a requirement to work some weekends on a rota basis.

Day to Day:

• You will be the first point of contact for all enquiries, greeting and helping visitors in the home.
• Provide an inviting and welcoming reception service to customers and visitors.
• To receive all residents/ visitors to the home in a pleasant and professional manner. Ensuring that the visitor book is completed and the appropriate person is notified of their arrival.
• To manage telephone calls in a prompt and professional manner.
• To support the management of visitors to the home.
• Provide recruitment support to the Home Manager, by booking interviews and administrative tasks.
• To perform secretarial/clerical duties as required by the Home Manager and to ensure efficient systems are in place for the maintenance of all records in accordance with statutory and company procedures.

Requirements:

• For this wide-ranging customer service and administrative role, we are looking for an experienced receptionist in a customer service setting.
• You will need to have, excellent people skills, experience with I.T and a positive and helpful approach.
• As with all our employees, you will be expected to work within our staff values and promote these at all times, by being aneffective communicator, passionateabout your work,encouraging team working and having a positive attitude.
• Overall, you should have pride in your work and committed to providing excellent customer service and administrative support.

Rewards:

In return for your commitment to providing the best service to our residents, you will be offered:

• Excellent learning and development opportunities and regular free training.
• A cycle to work scheme.
• A competitive pension.
• Eyecare vouchers for VDU users.
• An Employee Assistance Programme (EAP) providing a range of free and confidential services and advice for you and your family, such as counselling sessions, wellbeing support and legal advice.
• Monthly employee recognition.
• Long service awards.
• A friendly and supportive working environment.
• A refer a friend bonus of £200.

Applications for this vacancy close on 3 December 2026

Please note: We reserve the right to close this vacancy before the advertised date and therefore encourage early applications.

Amica Care is a Disability Confident Employer.

Amica Care is committed to safeguarding and promoting the welfare of vulnerable adults. Applicants will be subject to safer recruitment processes, including an application for a Disclosure and Barring Service (DBS) check.