Customer Relations Manager

TieTalent; Oxford; On-site; GBP 30,000 - 45,000; Full time

Job summary

A luxury care home in Oxford is seeking a Customer Relations Manager to enhance its occupancy and relationships with referral sources. The role involves managing sales processes, organizing engagements with stakeholders, and driving brand presence in the local community. Benefits include competitive salary, professional development opportunities, and employee support programs.

Benefits

Competitive salary and benefits package including bonus/commission

28 days holiday (including Bank Holidays)

Supportive and collaborative working environment

Opportunities for professional development and training

High street discounts via our mobile-friendly HapiApp benefits platform

Workplace pension

Free onsite parking

Unlimited Refer a Friend Bonus - up to £750 per referral

Employee Assistance Programme and wellbeing services

Qualifications

• Experience in a similar sales role, preferably in healthcare.
• Decisive, self-motivated, proactive, flexible, and adaptable.

Responsibilities

• Organize people and manage sales enquiries to maximize occupancy.
• Develop strong relationships with referral sources and the local community.
• Support marketing strategies to promote the care home.

Skills

Sales and customer service experience

Stakeholder relationship skills

Team collaboration

Job description

About

Be all you can be with Hamberley

At Hamberley, we believe that our residents deserve something 'Extra Special, Every Day'. We're seeking a Customer Relations Manager to help us achieve our goals.

At Chawley Grove, our luxury care home provides residential, dementia, and nursing care for older people. You'll be part of a team that is genuinely passionate about the health and well-being of our residents.

As the Customer Relations Manager, you will lead local networking activities to develop and maintain strong relationships with referral sources. Working alongside the management team, you will ensure that occupancy and weekly fee rates meet budget expectations.

Benefits

• Competitive salary and benefits package including bonus/commission
• 28 days holiday (including Bank Holidays)
• Supportive and collaborative working environment
• Opportunities for professional development and training
• High street discounts via our mobile-friendly HapiApp benefits platform
• Workplace pension
• Free onsite parking
• Unlimited Refer a Friend Bonus - up to £750 per referral (T&Cs apply)
• Employee Assistance Programme, occupational health support, and wellbeing services

What you'll be doing

Organize people, liaise with internal and external stakeholders at all levels, and leave a positive, professional impression on residents and families. Manage sales enquiries to maximize occupancy. Host prospective visits, follow up, and identify key referral groups. Support marketing strategies to promote the care home. Develop a high profile within the local community. Maximize sales profit performance to meet or exceed targets. Handle admin tasks such as budget controls and sales reports. Be an ambassador of our brand, demonstrating courtesy and respect at all times.

Requirements

• Experience in a similar sales role, preferably in healthcare
• Sales and customer service experience in face-to-face or B2C settings
• Stakeholder relationship skills
• Experience working with multidisciplinary teams
• Decisive, self-motivated, proactive, flexible, and adaptable

Location

Oxford, England

Languages

• English