Customer Relations Co-Ordinator FTC

TN United Kingdom; Bournemouth; Hybrid; GBP 25,000; Full time

Job summary

An established industry player is looking for a Customer Relations Coordinator for a 6-month fixed-term contract. This role is vital in enhancing customer satisfaction by managing correspondence, allocating cases, and engaging with stakeholders. Ideal candidates will have strong organizational and communication skills, thrive in a team environment, and be passionate about delivering exceptional service. This position offers a unique opportunity to make a tangible impact on customer experiences while working in a supportive and dynamic team. If you're ready to take on a rewarding challenge, this role is perfect for you.

Qualifications

• Proactive and resilient individual with strong empathy for customers.
• Exceptional organizational skills and attention to detail.

Responsibilities

• Manage Customer Relations inbox and ensure timely responses.
• Allocate cases to Customer Relations Managers for resolution.
• Engage with stakeholders to resolve customer issues effectively.

Skills

Organizational Skills

Communication Skills

Customer Service

Record-Keeping

Stakeholder Engagement

Education

Experience in Customer Service or Administration

Tools

Microsoft Word

Microsoft Outlook

Job description

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Customer Relations Co-Ordinator FTC, Bournemouth

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Client:

McCarthy and Stone

Location:

Bournemouth, United Kingdom

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

2a120cb6baab

Job Views:

11

Posted:

28.04.2025

Expiry Date:

12.06.2025

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Job Description:

Customer Relations Coordinator (up to 6-Month FTC)

Location: Hybrid - Remote with occasional travel to Hatfield and Bournemouth

Salary: circa £25,000

About Us:

At McCarthy Stone, we are dedicated to enhancing the wellbeing and happiness of older people by creating communities that foster a sense of belonging, independence, and peace of mind. Our mission is to provide exceptional service and care, ensuring our customers feel valued and supported.

The Role:

We are seeking a highly organised and service-focused Customer Relations Coordinator to join our team on a 6-month fixed-term contract. In this role, you will support the Customer Relations Managers in delivering outstanding service recovery for our customers, ensuring that all complaints and concerns are handled with care and efficiency. This is an excellent opportunity for someone with strong communication skills and a passion for customer service to make a positive impact.

Key Responsibilities:

1. Customer Correspondence Management: Maintain the Customer Relations inbox, ensuring all correspondence is acknowledged within 1 working day. Keep customers informed and up to date throughout the resolution process.
2. Case Distribution: Allocate cases to Divisional Customer Relations Managers, ensuring they are logged, managed, and resolved promptly.
3. Document Management: Keep accurate records of all correspondence and ensure documents are saved to the correct case files.
4. Stakeholder Engagement: Work independently and collaboratively with internal stakeholders to ensure effective resolution of customer issues.
5. Trustpilot Monitoring: Respond to Trustpilot posts to maintain a positive brand image.

About You:

You are a proactive and resilient individual with a strong ability to empathise with customers. Your organisational skills and attention to detail are exceptional, and you thrive in a role where you can make a tangible difference to customer satisfaction.

Skills & Attributes:

• Highly organised with excellent record-keeping skills.
• Strong communication skills, both written and verbal.
• Ability to work effectively within a small team and build strong relationships with stakeholders.
• Resilient with a positive attitude and the ability to handle multiple tasks and priorities.
• Proficient in Microsoft Word and Outlook.
• Previous experience in customer service or administration is advantageous.