Customer Relations Co-Ordinator

TN United Kingdom; Bournemouth; Hybrid; GBP 22,000 - 27,000; Full time

Job summary

An established industry player is seeking a Customer Relations Coordinator to enhance customer satisfaction. This hybrid role involves managing customer correspondence, ensuring efficient resolution of issues, and engaging with stakeholders. If you possess strong organizational and communication skills, this is your chance to make a meaningful impact in a supportive environment focused on the wellbeing of older people. Join a dedicated team committed to delivering exceptional service and fostering a sense of community.

Qualifications

• Proactive and resilient individual with strong empathy for customers.
• Exceptional organizational skills and attention to detail.

Responsibilities

• Manage customer correspondence and ensure timely responses.
• Allocate cases to Customer Relations Managers for resolution.
• Maintain accurate records of all correspondence.

Skills

Organizational Skills

Communication Skills

Customer Service

Microsoft Word

Microsoft Outlook

Job description

Social network you want to login/join with:

Customer Relations Co-Ordinator, Bournemouth

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Client:

McCarthy Stone

Location:

Bournemouth, United Kingdom

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

9c1cbbc7a35f

Job Views:

12

Posted:

05.05.2025

Expiry Date:

19.06.2025

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Job Description:

Customer Relations Coordinator (up to 6-Month FTC)
Location: Hybrid - with travel to Bournemouth required
Salary: up to £26,500

About Us:

At McCarthy Stone, we are dedicated to enhancing the wellbeing and happiness of older people by creating communities that foster a sense of belonging, independence, and peace of mind. Our mission is to provide exceptional service and care, ensuring our customers feel valued and supported.

The Role:

We are seeking a highly organised and service focused Customer Relations Coordinator to join our team on a 6-month fixed-term contract. In this role, you will support the Customer Relations Managers in delivering outstanding service recovery for our customers, ensuring that all complaints and concerns are handled with care and efficiency. This is an excellent opportunity for someone with strong communication skills and a passion for customer service to make a positive impact.

Key Responsibilities:

Customer Correspondence Management: Maintain the Customer Relations inbox, ensuring all correspondence is acknowledged within 1 working day. Keep customers informed and up to date throughout the resolution process.

Case Distribution: Allocate cases to Divisional Customer Relations Managers, ensuring they are logged, managed, and resolved promptly.

Document Management: Keep accurate records of all correspondence and ensure documents are saved to the correct case files.

Stakeholder Engagement: Work independently and collaboratively with internal stakeholders to ensure effective resolution of customer issues.

Trustpilot Monitoring: Respond to Trustpilot posts to maintain a positive brand image.

About You:

You are a proactive and resilient individual with a strong ability to empathise with customers. Your organisational skills and attention to detail are exceptional, and you thrive in a role where you can make a tangible difference to customer satisfaction.

Skills & Attributes:

Highly organised with excellent record-keeping skills.

Strong communication skills, both written and verbal.

Ability to work effectively within a small team and build strong relationships with stakeholders.

Resilient with a positive attitude and the ability to handle multiple tasks and priorities.

Proficient in Microsoft Word and Outlook.

Previous experience in customer service or administration is advantageous.

Apply Today!

If you are driven, customer-focused, and looking for a role where you can make a real impact, we would love to hear from you. Join us at McCarthy Stone and help us continue to deliver exceptional service to our valued customers.

Our Values: Community – Together – Integrity – Courage – Improving – Simple

McCarthy Stone is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.