Customer Relations Assistant

Nptc-Group-of-College; Cilfrew; Presencial; GBP 23.000 - 29.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Defined benefit pension

Generous annual leave entitlement

Free car parking

10% discount at Lilliput Day Nursery,,

Descripción de la vacante

NPTC Group of Colleges is seeking a Customer Relations Assistant to provide outstanding service at the first point of contact for customers in Neath. You will respond to enquiries, supply accurate information and help foster positive relationships with customers.

The role is part-time (25 hours per week) with occasional evenings, mornings and weekends, based at Neath College. A Level 2 in Customer Service and GCSE English/Maths are required, with IT literacy and Excel knowledge; Welsh

Formación

• Level 2 qualification in Customer Service or equivalent.
• Level 2 qualifications in English and Maths (GCSE or equivalent).
• IT literate to level 2 with working knowledge of MS Excel.
• Ability to communicate in Welsh at an advanced level.

Responsabilidades

• Be the first point of contact for new and existing customers.
• Respond to enquiries and provide accurate information.
• Help build positive relationships with customers.

Conocimientos

Welsh language (advanced)

Communication skills

Customer service experience

Educación

Level 2 qualification in Customer Service

English GCSE/Level 2

Maths GCSE/Level 2

IT literate Level 2 with MS Excel

Herramientas

MS Excel

Descripción del empleo

Reference: OCT20263021

Expiry date: 12:00, Fri, 20th Nov 2026

Location: Neath

Salary: Competitive

Benefits: Competitive salary, defined benefit pension, generous annual leave entitlement

Join NPTC Group of Colleges as a Customer Relations Assistant and play a key role in delivering exceptional customer service. You will be the first point of contact for new and existing customers, responding to enquiries, providing accurate information and helping to build positive relationships with customers.

Scale 2, Points 14 - 16, £25,949 - £25,949 per annum, pro rata, equivalent to £17,533 per annum.

25 hours per week (including evening work and occasional early mornings and weekends).

Monday 10:00am - 1:00pm

Thursday 8:30am - 5:00pm

Friday 8:30am - 4:30pm

NPTC Group of Colleges (initially based at Neath College).

About you:

Our ideal candidate will have a Level 2 qualification in Customer Service (or equivalent) in and have relevant experience of working in a fast-paced customer service environment. You should also hold level 2 qualifications in English and Maths (GCSE or equivalent) and be IT literate equivalent to level 2 with working knowledge of MS Excel. Candidates must have the ability to communicate in Welsh at an advanced level.

About us:

NPTC Group of Colleges is one of the largest Further Education providers in Wales, providing almost every conceivable vocational area of education and training including an exciting and varied programme of full and part-time courses stretching across locations from South to Mid Wales.

NPTC Group of Colleges has been educating future generations for over 90 years, we believe that qualifications and training are key to many rewarding career paths, with our highly qualified teaching staff and their wealth of industry knowledge on hand we will open the door to a successful and rewarding future, students are at the heart of everything we do, and we want them to leave us having had more than just an education.

Why work for us?

As well as competitive salaries, our pension schemes are some of the best available. These are administered via the Local Government Pension Scheme or the Teacher’s Pension Scheme and provide pensions that are increased each year in line with inflation. We contribute at least £10 into your pension, for every £100 you earn.

The holiday allowance is excellent right from year 1. You have 28 days per year of holiday (rising to 32 after 5 years’ service), and as we close the College for up to 5 days over Christmas, this means up to an additional 5 days of leave. With the 8 days of public/bank holidays on top of this, you could benefit from 41 days of annual leave. This is work-life balance!

We have a range of potential flexible working options available including agile working, sabbatical leave and job share, where it meets the needs of the College. Sickness benefits here are generous, and staff are also provided with free access to independent occupational health, the Employee Support Helpline, a 24-hour life management and personal support helpline. The College also employs a dedicated Health and Wellbeing Co-ordinator, who provides support and organises very popular events across the Group, as well as providing access to a variety of free wellbeing resources.

There is free car parking at all of our main colleges as well as bike storage, and if you are based in the South we can also offer a 10% discount at the Lilliput Day Nursery in Neath.

The College is an educator and as such we actively promote and encourage Continuous Professional Development for all of our staff; we may even be able to contribute to the fees for higher degrees and other qualifications helpful to your job.

On top of all this, working at the College gives us the privilege of being involved in helping our learners and our communities succeed and thrive.

NPTC Group of Colleges offers far more than just good salaries!