Customer Relations Agent

TN United Kingdom; Milton Keynes; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in the UK is seeking a customer service professional to provide exceptional support to merchants. This role involves proactive problem-solving, maintaining records, and assisting with financial queries. The ideal candidate will thrive in a high-performance culture, focusing on customer satisfaction and continuous improvement. Join us to help enhance customer retention and engagement strategies while enjoying a supportive work environment with ample growth opportunities.

Benefits

25 days of Annual Leave + Bank Holidays

Career progression opportunities

Thorough onboarding and training

Health support through GymPass

Private Medical and Life Insurance

Qualifications

• Previous experience in customer service or financial services role.
• Ability to thrive in high-volume customer support role.

Responsibilities

• Provide outstanding multi-channel support to merchants.
• Identify issues and trends affecting customers.
• Offer financial and technical guidance.

Skills

Customer-Focused

Analytical

Proactive

Strong Communicator

Tools

Excel

Job description

Job Description

Your mission is to provide exceptional support to our merchants, ensuring they receive timely, insightful, and impactful solutions. You will be more than just a service agent—you will be a proactive problem solver, identifying trends, escalating key insights, and helping drive improvements across our operations.

You will also be part of a high-performance culture, where coaching and knowledge-sharing are key, as we look to raise the bar for our entire team.

• Provide outstanding multi-channel support (phone, email, chat) to merchants.
• Proactively identify issues and trends affecting customers and work with internal teams to drive resolutions.
• Offer financial and technical guidance, supporting merchants with transaction queries, account management, and troubleshooting.
• Assist in the management of credit control escalations, ensuring customers are guided smoothly through any financial issues.
• Support the Loyalty team by gathering insights that help us enhance customer retention and engagement strategies.
• Maintain accurate records and reporting, highlighting key customer pain points for process improvement.

What will you be doing?

Your mission is to provide exceptional support to our merchants, ensuring they receive timely, insightful, and impactful solutions. You will be more than just a service agent—you will be a proactive problem solver, identifying trends, escalating key insights, and helping drive improvements across our operations.

You will also be part of a high-performance culture, where coaching and knowledge-sharing are key, as we look to raise the bar for our entire team.

• Provide outstanding multi-channel support (phone, email, chat) to merchants.
• Proactively identify issues and trends affecting customers and work with internal teams to drive resolutions.
• Offer financial and technical guidance, supporting merchants with transaction queries, account management, and troubleshooting.
• Assist in the management of credit control escalations, ensuring customers are guided smoothly through any financial issues.
• Support the Loyalty team by gathering insights that help us enhance customer retention and engagement strategies.
• Maintain accurate records and reporting, highlighting key customer pain points for process improvement.

What are we looking for?

• Previous experience in a customer service, credit control, or financial services role.
• Ability to thrive in a high-volume customer support or technical support role.
• Strong Excel & data analysis skills (bonus if familiar with CRM or financial tools).
• Experience handling billing, payments, or financial account inquiries is a plus.

If you recognize yourself in the following, we’d love to hear from you:

• Customer-Focused – You thrive on helping customers and delivering beyond expectations.
• Analytical & Detail-Oriented – You don’t just solve problems, you look for patterns and solutions that improve processes long-term.
• Proactive & Curious – You seek opportunities to learn, grow, and take ownership.
• Technically Astute – Comfortable navigating systems, troubleshooting, and providing clear guidance.
• Strong Communicator – Ability to explain complex topics in simple, customer-friendly language.
• Growth-Oriented – Interested in developing a career in Credit Control or Loyalty.

Additional Information

What can we offer you?

• 25 days of Annual Leave + Bank Holidays
• Clearly defined career progression ladder and growth opportunities within the business
• Thorough onboarding and training
• Physical and mental health support through our partnership with GymPass, 1-1 therapy sessions, meditation sessions, and access to digital fitness and nutrition apps
• Extended and improved maternity and paternity leave options
• Private Medical and Life Insurance

At Teya, we prioritize a growth mindset and the desire to learn over experience. We put our people first, offering opportunities and challenges that foster personal growth. We value diversity and are always looking for individuals with varied backgrounds and experiences to join our high-performing teams.

Join Teya and help us build a future where customer satisfaction and business success go hand in hand! Apply today to make a difference.