Customer Relations Agent

Teya; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join Teya's Customer Operations team in London, where you'll provide outstanding support to small merchants. As a key player, you'll handle customer inquiries across various channels, ensuring they feel valued and supported. This role offers a chance to grow within a company dedicated to empowering local businesses through technology and exceptional service.

Benefits

25 days of Annual Leave + Bank Holidays

Career progression opportunities

Health support through GymPass

Private Medical and Life Insurance

Pension Scheme

Qualifications

• Previous experience in inbound customer services or technical support.
• Ability to act on own initiative within set guidelines.

Responsibilities

• Answering high volume incoming calls/emails/web chats from customers.
• Providing 1st line advice to customers on general issues.
• Accurate record keeping and updating notes on the database.

Skills

Problem Solving

Attention to Detail

Empathy

Tools

MS Office

Job description

Hello! We're Teya.

Teya is a payment and software service provider, headquartered in London serving small, local businesses across Europe. Founded in 2019, we build easy to use, integrated tools that enable our members to accept payments and boost business performance.

Company Description

Hello! We're Teya.

Teya is a payment and software service provider, headquartered in London serving small, local businesses across Europe. Founded in 2019, we build easy to use, integrated tools that enable our members to accept payments and boost business performance.

At Teya we believe small, local businesses are the lifeblood of our communities.

We’re here because we don’t believe there’s a level playing field that gives small businesses with a fighting chance against the giants of the high street.

We’re here because we see banks and legacy service providers making things harder for them. We don’t think the best technology or the best service should be reserved for those with the biggest headquarters.

We’re here to fight for a future where small, local businesses can thrive, and to commit the same dedication they offer all of us.

Become a part of our story.

We’re looking for exceptional talent to join our mission. We offer a chance to create impact in a high-energy and connected culture, while benefiting from continuous learning opportunities, a supportive community which is proud to serve our mission, and comprehensive benefits.

Job Description

What will you be doing?

You will be joining an energetic and diverse Customer Operations team where we put customers & world-class customer service at the heart of everything we do. Our customers predominantly are small merchants, and we aim to make them feel big by providing them with the best possible support. We assist our merchants through all communication channels to educate them about our products and resolve their requests. We always listen to the customer and suggest ways to improve as a company - from rethinking the way we handle our processes to upgrading our internal systems.

• Answering high volume incoming calls/emails/web chats from customers
• Dealing with call queries, questions and escalations from each channel
• Providing 1st line advice to customers and other parties on general issues
• Accurate and consistent record keeping and updating notes on the database
• Taking care of all customer complaints and escalating as and when necessary to senior management
• Assist senior management by identifying trends and issues
• Act as duty manager to aid effective running of the department
  
  

Qualifications

What are we looking for?

• Previous experience in an inbound customer services or technical support role
• Technically astute
• Ability to problem solve and work under pressure
• MS Office - particularly Excel
• High level of accuracy and attention to detail
• Ability to act on own initiative, within set guidelines to support customers
• Experience providing advice, guidance or technical support over the telephone
• Team player
• Empathetic with genuine care to support the Merchants
  
  

Additional Information

What can we offer you?

• 25days of Annual Leave + Bank Holidays
• Clearly defined career progression ladder and growth opportunities within the business
• Physical and mental health support through our partnership with GymPass, 1-1 therapy sessions, meditation sessions and access to digital fitness and nutrition apps
• Extended and improved maternity and paternity leave choices
• Private Medical and Life Insurance
• Pension Scheme

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

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