Customer Relations Agent

Teya Services Ltd.; Milton Keynes; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a leading payment and software service provider as a Customer Support Agent. In this role, you'll deliver exceptional support to merchants, drive improvements, and contribute to a high-performance culture. You'll thrive in a dynamic environment focused on customer satisfaction and business success. Enjoy comprehensive benefits and a clear career progression path while making a meaningful impact.

Benefits

25 days of Annual Leave + Bank Holidays

Private Medical and Life Insurance

Physical and mental health support

Clearly defined career progression ladder

Qualifications

• Previous experience in customer service or financial services role.
• Ability to thrive in a high-volume customer support role.

Responsibilities

• Provide outstanding multi-channel support to merchants.
• Identify issues and trends affecting customers.
• Assist in management of credit control escalations.

Skills

Customer-Focused

Analytical

Proactive

Strong Communicator

Tools

Excel

CRM

Job description

Hello! We're Teya.

Teya is a payment and software service provider, headquartered in London, serving small, local businesses across Europe. Founded in 2019, we build easy-to-use, integrated tools that enable our members to accept payments and boost business performance.

At Teya, we believe small, local businesses are the lifeblood of our communities.

We’re here because we don’t believe there’s a level playing field that gives small businesses a fighting chance against the giants of the high street.

We’re here because we see banks and legacy service providers making things harder for them. We don’t think the best technology or the best service should be reserved for those with the biggest headquarters.

We’re here to fight for a future where small, local businesses can thrive, and to commit the same dedication they offer all of us.

Become a part of our story.

We’re looking for exceptional talent to join our mission. We offer a chance to create impact in a high-energy and connected culture, while benefiting from continuous learning opportunities, a supportive community that is proud to serve our mission, and comprehensive benefits.

Job Description

What will you be doing?

Your mission is to provide exceptional support to our merchants, ensuring they receive timely, insightful, and impactful solutions. You will be more than just a service agent—you will be a proactive problem solver, identifying trends, escalating key insights, and helping drive improvements across our operations.

You will also be part of a high-performance culture, where coaching and knowledge-sharing are key, as we look to raise the bar for our entire team.

• Provide outstanding multi-channel support (phone, email, chat) to merchants.
• Proactively identify issues and trends affecting customers and work with internal teams to drive resolutions.
• Offer financial and technical guidance, supporting merchants with transaction queries, account management, and troubleshooting.
• Assist in the management of credit control escalations, ensuring customers are guided smoothly through any financial issues.
• Support the Loyalty team by gathering insights that help us enhance customer retention and engagement strategies.
• Maintain accurate records and reporting, highlighting key customer pain points for process improvement.

Qualifications

What are we looking for?

• Previous experience in a customer service, credit control, or financial services role.
• Ability to thrive in a high-volume customer support or technical support role.
• Strong Excel & data analysis skills (bonus if familiar with CRM or financial tools).
• Experience handling billing, payments, or financial account inquiries is a plus.

If you recognize yourself in the following, we’d love to hear from you:

• Customer-Focused – You thrive on helping customers and delivering beyond expectations.
• Analytical & Detail-Oriented – You don’t just solve problems, you look for patterns and solutions that improve processes long-term.
• Proactive & Curious – You seek opportunities to learn, grow, and take ownership.
• Technically Astute – Comfortable navigating systems, troubleshooting, and providing clear guidance.
• Strong Communicator – Ability to explain complex topics in simple, customer-friendly language.
• Growth-Oriented – Interested in developing a career in Credit Control or Loyalty.

Additional Information

What can we offer you?

25 days of Annual Leave + Bank Holidays

Clearly defined career progression ladder and growth opportunities within the business

Thorough onboarding and training

Physical and mental health support through our partnership with GymPass, 1-1 therapy sessions, meditation sessions, and access to digital fitness and nutrition apps

Extended and improved maternity and paternity leave options

Private Medical and Life Insurance

At Teya, we prioritize a growth mindset and the desire to learn over experience. We put our people first, offering opportunities and challenges that foster personal growth. We value diversity and are always looking for individuals with varied backgrounds and experiences to join our high-performing teams.

Join Teya and help us build a future where customer satisfaction and business success go hand in hand! Apply today to make a difference.