Customer Quality Engineer - Flexible Hours & Pension

ASC Connections; Darlaston; On-site; GBP 36,000 - 44,000; Full time

Benefits offered by this job

Flexible working hours

Company pension scheme

Ongoing training and career发展

Job summary

ASC Connections is seeking a Quality Engineer for a specialist manufacturing business supplying multiple engineering sectors. It is a hands-on role focused on customer quality, technical problem solving and continuous improvement rather than inspection.

The successful candidate will lead customer quality investigations, identify root causes and implement permanent corrective actions to improve quality and manufacturing performance.

Qualifications

• Quality Engineer experience within an automotive manufacturing environment.
• Customer quality experience, including leading investigations and producing customer-facing 8D reports.
• Strong Root Cause Analysis and structured problem-solving skills.
• Knowledge of Automotive Core Tools including PPAP, APQP, FMEA, SPC and MSA.
• Experience working within an IATF 16949 environment.
• Confident customer-facing communication skills with a proactive and methodical approach to problem solving.

Responsibilities

• Leading customer complaint investigations and producing robust customer-facing 8D reports.
• Conducting structured Root Cause Analysis and implementing and verifying corrective actions.
• Supporting PPAP and APQP activities while maintaining FMEAs and Control Plans.
• Analysing quality data to identify recurring issues and improvement opportunities.
• Working closely with Operations and Technical teams to improve process capability and reduce defects.
• Supporting customer visits, internal audits, non-conformance investigations and continuous improvement projects.

Skills

Quality engineering

Root cause analysis

PPAP/APQP

FMEA

SPC/MSA

IATF 16949

Customer-facing comms

Automotive QC

Tools

Automotive Core Tools

Job description

ASC Connections is seeking a Quality Engineer for a specialist manufacturing business supplying multiple engineering sectors. It is a hands-on role focused on customer quality, technical problem solving and continuous improvement rather than inspection.

The successful candidate will lead customer quality investigations, identify root causes and implement permanent corrective actions to improve quality and manufacturing performance.