Customer Quality Engineer – Electrical Systems (Motorcycles)

Norton Motorcycles, Inc.; Metropolitan Borough of Solihull; Hybrid; GBP 55,000 - 75,000; Full time

Benefits offered by this job

On-site parking

Free electric vehicle charging points

Private medical insurance

Pension scheme

Job summary

Norton Motorcycles, Inc. in Solihull is seeking a Customer Quality Engineer – Electrical to lead investigation and resolution of customer-facing electrical, electronic and software quality concerns.

You will work across Customer Care, Aftersales, Electrical/Electronic Engineering, Software and Manufacturing to drive permanent solutions. The role requires diagnosing complex faults, analysing CAN networks and ECU data, and delivering clear corrective actions while supporting product launches and

Qualifications

• Degree or equivalent in Electrical/Automotive/Mechatronic/Systems Engineering.
• Strong experience in automotive or motorcycle electrical diagnostics.
• Fluency with CAN-based networks, ECUs, sensors and software-controlled functions.
• Experience using OEM diagnostic equipment and electrical test tools.
• Ability to read wiring diagrams and interpret electrical specs.
• Experience diagnosing intermittent electrical faults.
• Understanding of software configuration and reflashing processes.
• Proficiency with quality tools such as 8D, FMEA, APQP and PPAP.

Responsibilities

• Act as the Customer Quality technical specialist for electrical, electronic, diagnostic and software-related concerns.
• Investigate electrical issues reported by customers, dealers, field service teams and regional quality personnel.
• Lead containment, root cause analysis and permanent resolution of electrical field concerns.
• Define containment and repair instructions for dealer networks.
• Support software updates, calibration changes and reflashing campaigns.
• Produce technical reports and communicate electrical quality risks to senior management.
• Travel to dealers, suppliers or customer locations when required.

Skills

Electrical diagnostics

CAN-based vehicle networks

Software-controlled functions

Structured problem solving

Reading wiring diagrams

Intermittent fault diagnosis

Communication with cross-functional

Education

Degree, apprenticeship or equivalent in Electrical/Electronic/Automotive/Mechatronic/Systems Engineering

Tools

OEM diagnostic equipment

Electrical test equipment

CAN analysis tools

Job description

Norton Motorcycles, Inc. in Solihull is seeking a Customer Quality Engineer – Electrical to lead investigation and resolution of customer-facing electrical, electronic and software quality concerns.

You will work across Customer Care, Aftersales, Electrical/Electronic Engineering, Software and Manufacturing to drive permanent solutions. The role requires diagnosing complex faults, analysing CAN networks and ECU data, and delivering clear corrective actions while supporting product launches and