Electrical Customer Quality Engineer – Fault Solver

Norton Motorcycles; Metropolitan Borough of Solihull; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Competitive salary

33 days holiday

Private medical insurance

Life insurance

Free fruit

Employee assistance programme

Free on-site parking

Electric bicycle hire

Job summary

Norton Motorcycles is seeking a Customer Quality Engineer – Electrical to investigate and resolve customer-facing electrical, electronic and software-related quality concerns on modern Norton motorcycles. You will work between customers, dealers, Aftersales, Engineering and Manufacturing to drive permanent corrective actions.

The role requires diagnosing intermittent faults, interpreting diagnostic data, and translating field evidence into engineering statements and actions.

Qualifications

• Degree or equivalent in Electrical, Electronic, Automotive, Mechatronic or Systems Engineering.
• Strong experience in automotive or motorcycle electrical diagnostics.
• Knowledge of CAN networks, ECUs, sensors, actuators and software-controlled functions.

Responsibilities

• Act as the Customer Quality technical specialist for electrical, electronic, diagnostic and software-related concerns.
• Investigate electrical issues reported by customers, dealers and service teams.
• Lead containment, root cause analysis and permanent resolution of electrical field concerns.
• Define containment, diagnostic and repair instructions for dealer networks.
• Support software updates, calibration changes and reflashing campaigns.

Skills

Electrical fault analysis

CAN network understanding

Diagnostic data interpretation

Cross-team collaboration

Education

Electrical/Automotive engineering degree or equivalent

Tools

OEM diagnostic equipment

Electrical test equipment

CAN-analysis tools

Job description

Norton Motorcycles is seeking a Customer Quality Engineer – Electrical to investigate and resolve customer-facing electrical, electronic and software-related quality concerns on modern Norton motorcycles. You will work between customers, dealers, Aftersales, Engineering and Manufacturing to drive permanent corrective actions.

The role requires diagnosing intermittent faults, interpreting diagnostic data, and translating field evidence into engineering statements and actions.