Customer Quality Engineer

Team Jobs - Engineering; Blandford Forum; On-site; GBP 40,000 - 45,000; Full time

Benefits offered by this job

Pension

Holiday allowance

Home working flexibility

Job summary

Team Jobs - Engineering is seeking a Customer Quality Engineer for our Blandford Forum site. You will own customer complaints, drive corrective actions and align manufacturing teams to improve quality metrics.

You’ll lead audits, PPAP/APQP activities and PFMEA/Control Plans while reducing scrap, PPM and Cost of Poor Quality, with cross-functional collaboration across production and suppliers.

Qualifications

• 3+ years in a manufacturing quality environment.
• Own customer complaints and corrective actions.
• Proficient in 8D, 5 Why and root cause analysis.
• Internal/process auditing experience.
• Engineering drawings and GD&T knowledge.
• Familiar with PPAP, APQP, FMEA and Control Plans.
• SPC/MSA knowledge and quality KPIs.
• Experience in ISO 9001 / IATF 16949 environments.
• Experience in fabrication, welding, machining, forming or metal finishing is useful.

Responsibilities

• Own customer complaints and corrective actions to resolve issues.
• Support customer audits, visits and quality reviews.
• Collaborate with production and suppliers to implement fixes.
• Lead PPAP, APQP, PFMEA, Control Plans and process audits.
• Focus on reducing PPM, scrap and Cost of Poor Quality.

Skills

3+ years experience

8D, 5 Why

Root cause analysis

Internal/process auditing

Engineering drawings

GD&T

PPAP

APQP

FMEA

Control Plans

SPC/MSA

Quality KPIs

ISO 9001 / IATF 16949

Job description

Customer Quality Engineer

Blandford Forum / Poole | Full-time | Manufacturing

Circa £40 - £45k

Why this role is worth looking at:

If you're a quality professional who enjoys solving problems rather than simply documenting them, this could be a good move.

You'll have genuine influence over customer quality, continuous improvement and the wider quality culture across the site. There's also scope to develop your technical and leadership skills through further training, including auditing and advanced quality tools.

You'll receive a competitive salary, pension, holiday allowance and a role where your ideas can actually make their way off the whiteboard and into the factory. There's also some flexibility around home working when required.

The opportunity as Customer Quality Engineer

Our client is looking for an experienced Customer Quality Engineer to become a key link between its customers and manufacturing teams.

You’ll take ownership of customer complaints and corrective actions, using tools such as 8D, 5 Why and root cause analysis to get beyond the immediate problem and stop it coming back. You’ll also support customer audits, visits and quality reviews, while working closely with production and suppliers to resolve issues.

Alongside the day-to-day customer quality work, you’ll be involved in PPAP, APQP, PFMEA, Control Plans, process audits and continuous improvement, with a strong focus on reducing PPM, scrap, rework and the ever-unpopular Cost of Poor Quality.

What you’ll bring as Customer Quality Engineer

We're looking for someone with around 3+ years' experience in a manufacturing quality environment, who is comfortable dealing directly with customers and confident leading investigations through to resolution.

• 8D, 5 Why and structured root cause analysis
• Internal/process auditing
• Engineering drawings and GD&T
• PPAP, APQP, FMEA and Control Plans
• SPC/MSA and quality KPIs
• ISO 9001 / IATF 16949 environmentsExperience in fabrication, welding, machining, forming or metal finishing would be useful, but isn't essential.

Most importantly, you'll be credible with customers, comfortable challenging issues when necessary, and someone who follows things through rather than declaring victory when the spreadsheet said "closed".

If you're looking for a quality role where you can have a visible impact, influence how things are done and continue developing your career, we'd be interested in hearing from you.