Customer Quality Engineer

Team Recruitment (Poole) Limited; Blandford Forum; Presencial; GBP 35.000 - 52.000; Jornada completa

Descripción de la vacante

Our client in Blandford Forum seeks a Customer Quality Engineer to bridge between customers and on-site manufacturing teams, owning complaints and corrective actions and driving quality improvements. You will work with 8D, 5 Why and root cause analysis to prevent recurrence, supporting audits and supplier quality reviews.

With 3+ years in a manufacturing quality role, you’ll engage with customers directly and lead investigations through to resolution, while contributing to PPAP, APQP, PFMEA and

Formación

• 3+ years of experience in a manufacturing quality environment.
• Experience leading investigations to resolution with customers.
• Comfortable dealing directly with customers and cross-functional teams.
• Experience with PPAP, APQP, FMEA and process controls.

Responsabilidades

• Own customer complaints and corrective actions to prevent recurrence.
• Support customer audits, visits and quality reviews with production and suppliers.
• Lead investigations using 8D, 5 Why and root cause analysis.
• Contribute to continuous improvement and quality culture on site.

Conocimientos

Customer facing

Root cause analysis

Quality tooling

Manufacturing quality

Herramientas

8D

5 Why

APQP

PPAP

Control Plans

Descripción del empleo

Customer Quality Engineer - Fabrication and Welding

Blandford Forum

Why this role is worth a look as Customer Quality Engineer

If you’re a quality professional who enjoys solving problems rather than simply documenting them, this could be a good move.

You’ll have genuine influence over customer quality, continuous improvement and the wider quality culture across the site. There’s also scope to develop your technical and leadership skills through further training, including auditing and advanced quality tools.

You’ll receive a competitive salary, pension, holiday allowance and a role where your ideas can actually make their way off the whiteboard and into the factory. There’s also some flexibility around home working when required.

The opportunity as Customer Quality Engineer

Our client is looking for an experienced Customer Quality Engineer to become a key link between its customers and manufacturing teams.

You’ll take ownership of customer complaints and corrective actions, using tools such as 8D, 5 Why and root cause analysis to get beyond the immediate problem and stop it coming back. You’ll also support customer audits, visits and quality reviews, while working closely with production and suppliers to resolve issues.

Alongside the day-to-day customer quality work, you’ll be involved in PPAP, APQP, PFMEA, Control Plans, process audits and continuous improvement, with a strong focus on reducing PPM, scrap, rework and the ever-unpopular Cost of Poor Quality.

What you’ll bring as Customer Quality Engineer

We’re looking for someone with around 3+ years’ experience in a manufacturing quality environment, who is comfortable dealing directly with customers and confident leading investigations through to resolution.

You’ll ideally have experience with:

• 8D, 5 Why and structured root cause analysis
• Engineering drawings and GD&T
• PPAP, APQP, FMEA and Control Plans
• SPC/MSA and quality KPIs

Experience in fabrication, welding, machining, forming or metal finishing would be useful, but isn’t essential.

Most importantly, you’ll be credible with customers, comfortable challenging issues when necessary, and someone who follows things through rather than declaring victory when the spreadsheet says "closed".

The practical bits

Working: Full-time, primarily site-based

Travel: Occasional customer/supplier visits

Flexibility: Some early/late support may be required, with home working available when needed

Salary: Competitive, dependent on experience

If you’re looking for a quality role where you can have a visible impact, influence how things are done and continue developing your career, we’d be interested in hearing from you.