Customer Quality Assurance Engineer

JAM Recruitment Ltd; Greater London; On-site; GBP 55,000 - 62,000; Full time

Job summary

JAM Recruitment Ltd is seeking a Customer Quality Assurance Engineer in Pitstone, Hertfordshire to bridge the program, manufacturing, and customer requirements, ensuring safety, regulatory compliance (EASA/CAA), and product quality.

The role focuses on risk mitigation, defect prevention, and continuous improvement, using APQP tools (PPAP, FMEA, MSA) and supporting design oversight per airworthiness standards. 12-month engagement with site-based responsibilities.

Qualifications

• Bachelor's degree in aerospace, science, or engineering.
• 3 to 5 years' experience in aerospace industry in quality roles.
• Knowledge of ISO9001 and AS9100 QMS deployment.
• Understanding of EASA/CAA Part 21J and Part 21G.
• Experience in internal and external audits and lead auditor training preferred.
• APQP tools knowledge with PPAP, FMEA and MSA.

Responsibilities

• Ensure compliance with ISO9001/AS9100 audits and NCR closeout.
• Interact with customers for quality escapes and approvals.
• Champion RCCA/FRACA analyses and corrective action monitoring.
• Ensure design and documentation meet airworthiness requirements.
• Support APQP to deliver robust manufacturing techniques for Part 21G.

Skills

Root cause analysis

Defect prevention

Quality liaison

Process improvement

Education

Bachelor's degree in aerospace, science, or engineering

Tools

PPAP

FMEA

MSA

Job description

Customer Quality Assurance Engineer 12 months Pitstone, Hertfordshire Rate: £40-45 per hour inside IR35 The Customer Quality Assurance Engineer is a specialised role created to function as a link between the businesses program and manufacturing functions and the customer, making sure engineering design and production standards meet safety, regulatory (EASA, CAA) and customer requirements focusing on risk mitigation and process compliance. The Engineer is responsible for handling customer non-conformances and acting as a primary quality liaison between the business and customer supporting design assurance oversight in line with Part 21J and production oversight in line with Part 21G airworthiness requirements. You will champion contacts with the customer, production, engineering, configuration and support functions focusing on defect prevention, root cause analysis and continuous improvement using APQP tools as PPAP, FMEA, MSA and SPC.

Principal accountabilities

• Customer, EASA, CAA, ISO9001 and AS9100 requirements and audits supported with NCR closeout oversight and follow on sessions implemented.
• Effective interaction with the customer/s for quality escapes and request for customer approvals in conjunction with design & programme's needs.
• Site champion, facilitating and supporting root cause corrective actions (RCCA), failure reporting and corrective actions (FRACA) analysis & practical problem-solving activities with corrective action sustainment monitoring in place to prevent in service failures.
• Ensure all design, design change and technical documentation for product continued airworthiness meet EASA/ CAA Part 21J airworthiness and customer requirements when working with Part 21G organisation.
• Support design reviews PDR/ CDR and all stages of DEV program to integrate quality, safety and producibility into initial design.
• Technical documentation reviewed and validated to confirm design performance.
• Support APQP process to deliver robust manufacturing techniques for Part 21G organisation and robust deployment of MSA.
• Supporting DFMEA/ PFMEA, for industrialisation improvements and Part 21G organisation performance.
• Internal/ external FAIRs/PPAPs compiled and/ or approved where required with status reported.

Requirements

• Bachelor's degree in aerospace, science, or engineering highly desirable.
• 3 to 5 years' experience in aerospace industry or equivalent at engineering, design & development, or quality positions.
• Knowledge of ISO9001, AS9100 QMS standards deployment and implementation.
• Understanding of EASA/ CAA part 21J and Part 21G
• Experience in internal and external audit and auditing techniques, lead auditor trained preferred.
• APQP Tools knowledge with proficiency demonstrated working with PPAP, FMEA and MSA.
• Problem solving proficiency including 8D, RCCA, FRACA with Six Sigma DMAIC principles and Green or Black being desired.
• Configuration and data management experience.