Customer Quality Advocate

Caterpillar Inc.; Shrewsbury; On-site; GBP 56,482,000 - 67,502,000; Full time

Benefits offered by this job

Annual leave 25d

Bonus up to 6%

Pension match 10%

Share scheme 50% match

Flexible benefits

Job summary

Caterpillar Inc. in the United Kingdom is seeking a Customer Quality Liaison to join our Quality team in Shrewsbury. You will act as the primary link between customers and internal functions, handling warranty investigations and product quality issues while driving improvements.

The role requires experience in manufacturing or engineering, strong analytical skills, and excellent communication. You will collaborate with manufacturing, engineering, supplier quality and operations to identify root

Qualifications

• Experience in a manufacturing, engineering, technical, or quality environment.
• Strong analytical and problem-solving skills.
• Excellent communication and stakeholder management abilities.

Responsibilities

• Act as the primary quality contact for customer quality concerns and warranty investigations.
• Coordinate technical investigations from initial notification through to resolution.
• Support product strip-down, inspection, and root cause analysis activities.
• Work with Manufacturing, Engineering, Supplier Quality, and Process teams to identify and implement corrective actions.
• Analyse warranty and field performance data to identify trends and recurring issues.
• Prepare investigation reports and communicate findings to customers and internal stakeholders.
• Ensure customer feedback and lessons learned are embedded into products and processes.
• Support containment activities where product quality concerns arise.
• Represent the voice of the customer within the business.

Skills

Quality experience

Analytical skills

Communication

Cross-functional teamwork

Investigations

8D Methodology

5 Why analysis

Fishbone diagram

Job description

Caterpillar Inc. in the United Kingdom is seeking a Customer Quality Liaison to join our Quality team in Shrewsbury. You will act as the primary link between customers and internal functions, handling warranty investigations and product quality issues while driving improvements.

The role requires experience in manufacturing or engineering, strong analytical skills, and excellent communication. You will collaborate with manufacturing, engineering, supplier quality and operations to identify root