Operations Communications Coordinator

Halfords Careers; Redditch; Hybrid; GBP 30,000 - 35,000; Full time

Benefits offered by this job

Annual discretionary bonus

Pension

Life assurance

25 days annual leave + bank holidays

Enhanced family leave

Employee discounts

Job summary

Halfords is seeking an Operations Communications Coordinator in Redditch to lead internal communications across our Retail Operations team. You will craft engaging content for our intranet and colleague app, coordinate campaigns and ensure messages are timely and relevant.

The role blends creativity with organisation to enhance the colleague experience. You’ll collaborate with various teams, manage multiple tasks, and contribute ideas to improve communications.

Qualifications

• Experience in internal communications and content creation for corporate audiences.
• Ability to craft clear, engaging written content across channels.
• Proficiency with Microsoft Office and digital communications tools.

Responsibilities

• Support planning and delivery of internal communications campaigns.
• Create and coordinate written content (news articles, blogs, updates, mailers).
• Drive engagement across intranet, app and other channels.
• Collaborate with cross‑functional teams to share updates and training information.
• Bring fresh ideas to improve colleague engagement.
• Maintain and update intranet content and ensure accuracy.
• Monitor engagement and provide insights on campaign effectiveness.
• Provide project and administrative support to the team.

Skills

Content creation

Internal communications

Microsoft Office

Digital platforms

Copywriting

Stakeholder collaboration

Tools

Intranet platforms

Colleague app

Job description

Job no: 569228
Work type: Full time
Site: Redditch
Categories: Retail Operations Support
Location: Worcestershire

About us

Halfords is on a journey - building the future of motoring and cycling and looking for people who want to help shape what comes next. We’re a place for co‑creators: people who want to make a real impact, take ownership and be part of something that’s still evolving.

That means real variety for our colleagues, along with the opportunity to learn, stretch and develop as the business moves forward. Whatever your role, you’ll be part of a team focused on delivering exceptional service - using your expertise to solve problems, guide customers and help keep the nation moving with confidence.

About the role

We're looking for a creative, organised and enthusiastic Operations Communications Coordinator to join our Retail Operations team.

You’ll play an important role in bringing our internal communications to life, helping keep colleagues across our Retail estate informed, connected and engaged. Working with teams across the business, you’ll support the creation and delivery of engaging content across our intranet, colleague app and other communication channels.

From coordinating campaigns and creating content to exploring new ways to share information, you’ll help ensure our communications are clear, relevant and engaging. This is a varied role where you can bring your creativity, share ideas and make a real difference to the colleague experience.

Key responsibilities

• Support the planning and delivery of internal communications campaigns, ensuring messages are timely, relevant and engaging.
• Create and coordinate written content, including news articles, blogs, colleague updates and internal mailers.
• Drive engagement across our intranet, colleague app and other internal communication channels.
• Work with teams across the business to develop effective ways of communicating important updates, initiatives and training information.
• Bring fresh ideas and challenge existing communication methods to improve colleague engagement.
• Maintain and update intranet content, ensuring information is accurate, accessible and up to date.
• Monitor communication engagement and provide insights to help measure the effectiveness of campaigns.
• Support the development of communication platforms and provide wider project and administrative support to the team.

About you

• A confident communicator with excellent written skills and the ability to create clear, engaging content.
• Creative and full of ideas, with an interest in finding new ways to engage and inform colleagues.
• Highly organised, with the ability to manage multiple tasks and deadlines.
• A strong collaborator who enjoys building relationships and working with different teams across the business.
• Comfortable using Microsoft Office and digital communication platforms, with strong general IT skills.
• Ideally experienced in content creation or audio‑visual editing, with an understanding of how digital tools can support colleague engagement.
• Proactive and adaptable, with a positive approach to learning and taking ownership.
• A competitive salary of £30,000–£35,000, annual discretionary bonus scheme, pension, life assurance, 25 days annual leave plus bank holidays and enhanced family leave.
• Commitment to your ongoing personal and professional development, helping you grow your skills and future career opportunities.
• Hybrid working, with 2 days a week at our Support Centre and an optional 3 days working from home.
• Access to a wealth of employee discounts across the Halfords suite of products and services.
• Wellbeing and inclusion at the heart of our colleague experience, with resources, ongoing support and active Colleague Networks.

At Halfords we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.

At Halfords, we operate a hybrid working policy with 2 days on site at our Support Centre in Redditch.

Advertised: 11 Nov 2026 GMT Standard Time
Applications close: 25 Nov 2026 GMT Standard Time