Customer Production Support Engineer

Teradyne Inc.; Castle Rising; On-site; GBP 40,000 - 60,000; Full time

Job summary

TERADYNE, a leader in electronics test solutions, seeks a customer-focused engineer to install systems, calibrate and train users in the UK. You will collaborate with cross functional teams to prevent issues and drive customer success.

Role involves resolving production problems, transferring knowledge during releases, and delivering robust support plans to reduce downtime and costs. Degree in electronics and semi test experience preferred; English fluency is a plus.

Qualifications

• Degree in electronics engineering or related field.
• Experience in working with customer in the semi test area.
• Has a good working attitude and willingness to work.
• Can work under higher pressure & deal with constant requirement changes.
• Having experience in handler/prober H/W docking integration will be a plus.
• Understanding of Silicon photonics, CPO(Co-Packaged Optics) and PIC measurement or testing is preferred.

Responsibilities

• Perform system installation, Project Management, calibration, retrofit, training and troubleshooting.
• Escalates customer production problem and take ownership of problem until it is resolved.
• Develop relationship with customer ; Work with the customer actively on issue prevention.
• Creates and implements support plan for customer in conjunction with cross functional groups and customer maintenance teams with objectives of reducing equipment downtime and maintenance cost.
• Execute with the various support teams within Teradyne to deliver on Teradyne commitment to customer.

Skills

Electronics engineering

Customer interaction

Problem solving

Hardware testing

Software awareness

English language

Education

Bachelor's degree in electronics engineering

Tools

ATE equipment

Prober/handler docking

Calibration equipment

Job description

TERADYNE, where experience meets innovation and driving excellence in every connection. We are fueled by creativity and diversity of thought and in our workforce. Our employees are supported to innovate and learn something new every day. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results. Opportunity Overview

• Perform system installation, Project Management, calibration, retrofit, training and troubleshooting.
• Escalates customer production problem and take ownership of problem until it is resolved.
• Develop relationship with customer ; Work with the customer actively on issue prevention.
• Creates and implements support plan for customer in conjunction with cross functional groups and customer maintenance teams with objectives of reducing equipment downtime and maintenance cost.
• Execute with the various support teams within Teradyne to deliver on Teradyne commitment to customer. This includes all technical resources engaged with account.
• Play an active role in transferring the needed application knowledge from the specifier team into the customer production support team during the release phase.
• Provides technical expertise and value to customers (Hardware and software)and manage internal/external resources, application/production issues activities.
• More senior levels may provide recommendations/inputs into the next generation product development. We seek individuals who share our passion and determination. Our commitment to customer success drives us to go the extra mile. If you're ready to join us in this mission, take a closer look at the minimum criteria for the position.
• Degree in electronics engineering or related field.
• Experience in working with customer in the semi test area.
• Has a good working attitude and willingness to work.
• Can work under higher pressure & deal with constant requirement changes.
• Have testing or ATE experience will be a plus.
• Fluent in English is a plus.
• Having experience in handler/prober H/W docking integration will be a plus.
• Understanding of Silicon photonics, CPO(Co-Packaged Optics) and PIC measurement or testing is preferred. Teradyne offers a variety of robust health and well-being benefit programs, including medical claims, group insurance, retirement plans, paid vacation & holidays, tuition assistance programs, and more.