Client-Focused Production Support Engineer

Teradyne Inc.; Castle Rising; On-site; GBP 40,000 - 60,000; Full time

Job summary

TERADYNE, a leader in electronics test solutions, seeks a customer-focused engineer to install systems, calibrate and train users in the UK. You will collaborate with cross functional teams to prevent issues and drive customer success.

Role involves resolving production problems, transferring knowledge during releases, and delivering robust support plans to reduce downtime and costs. Degree in electronics and semi test experience preferred; English fluency is a plus.

Qualifications

• Degree in electronics engineering or related field.
• Experience in working with customer in the semi test area.
• Has a good working attitude and willingness to work.
• Can work under higher pressure & deal with constant requirement changes.
• Having experience in handler/prober H/W docking integration will be a plus.
• Understanding of Silicon photonics, CPO(Co-Packaged Optics) and PIC measurement or testing is preferred.

Responsibilities

• Perform system installation, Project Management, calibration, retrofit, training and troubleshooting.
• Escalates customer production problem and take ownership of problem until it is resolved.
• Develop relationship with customer ; Work with the customer actively on issue prevention.
• Creates and implements support plan for customer in conjunction with cross functional groups and customer maintenance teams with objectives of reducing equipment downtime and maintenance cost.
• Execute with the various support teams within Teradyne to deliver on Teradyne commitment to customer.

Skills

Electronics engineering

Customer interaction

Problem solving

Hardware testing

Software awareness

English language

Education

Bachelor's degree in electronics engineering

Tools

ATE equipment

Prober/handler docking

Calibration equipment

Job description

TERADYNE, a leader in electronics test solutions, seeks a customer-focused engineer to install systems, calibrate and train users in the UK. You will collaborate with cross functional teams to prevent issues and drive customer success.

Role involves resolving production problems, transferring knowledge during releases, and delivering robust support plans to reduce downtime and costs. Degree in electronics and semi test experience preferred; English fluency is a plus.