Customer Outcomes Risk Officer

Bank of Ireland (UK) plc; Bristol; Hybrid; GBP 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Customer Outcomes Risk Officer to join their dynamic team. This exciting role involves delivering assessments and monitoring customer journeys to ensure positive outcomes. You will play a crucial part in maintaining compliance with regulatory requirements while acting as a champion for customer focus. With a commitment to work-life balance and excellent benefits, this position offers a unique opportunity to contribute to meaningful change in the financial services sector. If you are passionate about enhancing customer experiences and thrive in a collaborative environment, this role is perfect for you.

Benefits

Flexible working options

24 days annual leave

Excellent pension contributions

Paid maternity leave

Fertility and surrogacy policies

Employee assistance program

Professional development opportunities

Qualifications

• Experience in operational or conduct monitoring/testing roles within financial services.
• Strong focus on delivering good outcomes for customers.

Responsibilities

• Deliver Customer Outcome Testing Assessments in line with the Framework.
• Identify and escalate emerging risks and issues related to customer treatment.

Skills

Operational Monitoring

Conduct Testing

Customer Focus

Regulatory Knowledge

Attention to Detail

Communication Skills

Job description

Customer Outcomes Risk Officer

UK | Hybrid

Apply now

Customer Outcomes Risk Officer

UK, United Kingdom | Hybrid
Temporary - Fixed Term | Full time
Closing date: May 7 2025

Customer Outcomes Risk Officer

• UK, United Kingdom
• Full time
• Closing on: May 7 2025

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What is the opportunity?

This is an exciting opportunity to join our Customer Outcome Testing team as Bank of Ireland UK continues to establish good customer outcomes. You will use your knowledge of Regulatory Requirements and experience as an outcome tester to deliver independent 1st Line of defence monitoring and oversight.

You will carry out tests on a range of key customer journeys to supervise and advise the bank on its dedication to delivering good customer outcomes—operating a key control: Customer Outcome Testing.

Please note this is a 12-month fixed-term contract, and the successful candidate can be based in Belfast, Bristol, or London.

In this role you will:

• Deliver Customer Outcome Testing Assessments in line with the Framework and prescribed guidance and templates;
• Identify and escalate emerging risks and issues related to customer treatment, and suggest potential improvements on customer journeys;
• Maintain up-to-date knowledge of relevant businesses and regulatory requirements, including regulator expectations;
• Act as a Culture Champion for Customer Focus within your team and with wider stakeholders.

Some travel may be required to UK or ROI-based offices when appropriate.

What will make you stand out?

• Experience in operational or conduct monitoring/testing roles within financial services or other regulated industries;
• Strong focus on delivering good outcomes for customers;
• Good knowledge of Retail Banking products and services;
• Excellent attention to detail and communication skills, both written and oral.

Additional, though not essential, qualities include experience in compliance and/or risk roles in financial services.

Essential Qualifications

No specific qualifications or minimum educational requirements are necessary for this role.

More about the team

At Bank of Ireland UK, our purpose is to enable our customers, colleagues, and communities to thrive through trusted partnerships and accessible financial services and products.

UK Operations are responsible for delivering key services, ensuring efficiency, reliability, and resilience.

**#BOICareers**

Why work with us?

We prioritize work-life balance with flexible working options, 24 days annual leave, and excellent pension contributions. We support family needs with paid maternity leave, fertility and surrogacy policies, and working parent support. Our wellbeing initiatives include an employee assistance program and opportunities for professional development.

Key Competencies

• Manage Risk - People Manager
• Accountable - Self
• Customer Focused - Self
• One Group, one team - People Manager
• Agile - Self

Note: We do not accept unsolicited CVs from recruitment agencies. Our commitment is to build an inclusive, diverse workplace welcoming applications from all backgrounds. We provide accommodations for disabilities, neurodivergence, or medical conditions during recruitment; please complete the provided form for assistance.

Apply now

Our application process is quick and straightforward. For questions or assistance, please complete this form to be contacted by our recruitment team.