Customer Operations Support Manager

Royalmailgroup; Croydon; On-site; GBP 35,000 - 38,000; Full time

Job summary

Royal Mail Group is searching for a Customer Operations Support Manager to oversee operations at the Ayr Delivery Office. In this role, you'll lead a team during the absence of the permanent manager, ensuring quality delivery services and fostering a team-oriented environment. Ideal candidates are flexible, customer-focused leaders eager to drive operational excellence in a transforming organization.

Benefits

25 days annual leave

Generous pension plan

Cycle2work scheme

Corporate discounts

Parental leave policy

Qualifications

• Experience in supervisory roles, preferably in delivery or operations.
• Ability to motivate, coach, and collaborate with team members.
• Strong interpersonal skills and ability to work under pressure.

Responsibilities

• Oversee delivery operations and lead front-line colleagues.
• Ensure excellent service delivery and operational resilience.
• Build trust with customers and manage team dynamics.

Skills

Customer focused

Team player

Results driven

Inspiring leader

Flexible

Job description

Job reference number 326212

Customer Operations Support Manager - Ayr Delivery Office - SCO00

Salary £35,641 - £37,868 (dependent on experience)plus potential 10% bonus, 25 days annual leave and generous pension plan

Full time, Permanent

Ayr Delivery Office, 1 Boswell Park, Ayr, KA7 1AA

Role will cover the KA postcode area and Stranraer.

ABOUT US

We believe great things are possible and we make them happen. Royal Mail impacts people and businesses in more than 71 million ways, daily. The only company that delivers to every address in the UK, we bring people closer together, help independent businesses grow and make large corporations work better, connecting companies and customers worldwide.
We’re driven to take people further; to empower our customers and colleagues to make their futures whatever they want.

THE ROLE

You’ll be the person who picks up the action while our permanent manager is on annual leave. This means overseeing the Delivery operation and ensuring the smooth running of the delivery team You'll lead and inspire a team of front-line colleagues to work efficiently and provide excellent service at the doorstep.

Our operation needs to be resilient, and we need the flexibility to be able to keep things running smoothly when our permanent managers are unavailable. You’ll play an integral part in building trust with customers.

SHIFT PATTERN -5 days out of 6 Monday to Saturday, Hours between 08:00 - 16:12, due to operational needs flexibility is required.

WHAT YOU’LL GET

We’re asking for a lot, but you’ll get a lot in return. First, there’s the 10% on-target bonus, generous holiday allowance, flexible working, pension scheme and an excellent parental leave policy. Then there are all the excellent benefits that come with MyBundle, such as the Cycle2work scheme, and corporate discounts including retail vouchers, travel & attraction discounts, gym membership and more. This is a great steppingstone into operational management with a company that can offer a range of exciting career paths. And that’s before we’ve even mentioned the great sense of pride, you’ll feel from being part of one of the world’s most recognisable brands as we undergo a historic transformation, and transition from a letters business to a parcels business.

ABOUT YOU

This is a role packed full of influence, challenges and responsibility, so we need someone who is flexible and can excel under pressure. Customer focussed, team player, results driven, inspiring leader – you know how to get the best out of our people and deliver the best to our customers. You can empathise, motivate, coach and collaborate, and will relish the opportunity to be part of our historic transformation from a letters business to a parcels business, whether that’s through reduced cost, innovative work practices or data driven ideas. We’re looking to you to bring your skills and experience to make brilliant things possible.

NEXT STEPS

Ready to apply? Then complete your application online and submit your CV.If successful, you’ll be invited to a face-to-face assessment where you’ll have the chance to showcase your abilities and passion. You’ll also take part in a capability-based interview and a short management scenario exercise – more details will be provided on the day.

Trust is the foundation of Royal Mail. We aim to be transparent about the qualities we seek and what a career with us entails, building trust from the start of your journey with us. Your interview is the first step, and we want you to shine. To help you prepare, we’ll provide your interview questions in advance, so you can have your best examples ready. At Royal Mail Group, we value trust and our people.

Royal Mail Group is committed to inclusion and representing the diverse communities we serve. We welcome applications from all individuals. As a proud Gold signatory to the Armed Forces Covenant, we especially encourage applications from the Armed Forces community, including cadet instructors and spouses/partners.

We are committed to ensuring an inclusive recruitment process. If you require any adjustments to support you during the hiring process, please discuss these with your recruiter when contacted.

For more information on Royal Mail Group and our values please click here:https://www.internationaldistributionsservices.com/en/about-us/

Closing Date: Tuesday 1st July. Please note, this advert may close early if the appropriate number of applications has been reached.

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