Customer Support Manager

ClearScore; London; On-site; GBP 28,000 - 42,000; Full time

Job summary

A leading company in the UK is seeking a dedicated Customer Support Specialist to engage with users, addressing escalated queries and ensuring customer satisfaction. The role emphasizes understanding user needs and collaborating with various stakeholders to improve service delivery. Candidates should be passionate about helping others and possess strong experience in customer service, alongside excellent communication and organizational skills.

Qualifications

• Strong experience in customer service or customer support roles.
• Proven ability to deliver tasks and small projects to specific deadlines.
• Ability to work independently and manage your own work.

Responsibilities

• Help users with escalated queries regarding fraud, bugs, and disputes.
• Own the voice of the user and create feedback loops for product teams.
• Use data and relationships to proactively offer customer solutions.

Skills

Customer obsessed

Passionate about helping people

Strong experience in customer service

Excellent command of English

Keen attention to detail

Analytical skills

Excellent time management

Organisation skills

Ability to multitask

Job description

• Working directly with ClearScore users to help them with escalated queries (e.g. fraud, bugs, disputes)
• Become a subject matter expert in a specific area and really understand who our ClearScore users are and what they need
• Using data and relationships with internal and external stakeholders, take initiative to come up with solutions that will proactively offer customers the information and help they are seeking
• Owning the voice of the user in your domain and creating an internal feedback loop between the product teams and the customer

Skills we'd love you to have

• Customer obsessed
• Passionate about helping people and resolving queries
• Strong experience in customer service or customer support roles
• Experience in managing strategic relationships is a plus
• Proven ability to deliver tasks and small projects to specific deadlines
• Excellent command of English language
• Keen attention to detail and analytical skills
• Ability to work independently and manage your own work to deliver on strategic objectives
• Excellent time management and organisation skills with the ability to multitask

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Created on 22/06/2025 by TN United Kingdom