Customer Operations Specialist: Orchestrating Seamless Orders

Ferrero; Ambergate; On-site; GBP 28,000 - 40,000; Full time

Job summary

Ferrero is seeking a Customer Service Analyst to be the hub of our customer operations, coordinating between customers, sales, supply chain and logistics partners to ensure orders are managed from start to finish. You’ll build strong partnerships with customers, influence delivery schedules, and collaborate with teams to keep everything on track.

You will excel at solving problems, improving processes and driving customer satisfaction.

Qualifications

• Strong customer service skills and professional communication.
• Detail oriented with good numeracy and analytical approach.
• Able to work independently under tight deadlines.
• Experience in customer supply chain operations, FMCG is a plus.

Responsibilities

• Ensure seamless customer order processing and target service levels.
• Develop relationships with 3PLs to guarantee on-time order fulfilment.
• Monitor forecasts and product intake, flag discrepancies and balance demand.
• Collaborate with Demand, Distribution, and Supply Planning across the network.

Skills

Customer service

Organisation

Problem solving

Communication

Analytical thinking

Numeracy

Independence

Job description

Ferrero is seeking a Customer Service Analyst to be the hub of our customer operations, coordinating between customers, sales, supply chain and logistics partners to ensure orders are managed from start to finish. You’ll build strong partnerships with customers, influence delivery schedules, and collaborate with teams to keep everything on track.

You will excel at solving problems, improving processes and driving customer satisfaction.