Customer Operations Planner

Svitzer; Middlesbrough; On-site; GBP 30,000 - 40,000; Full time

Job summary

Join a leading maritime company as a Customer Operations Planner in Middlesbrough. This role involves managing towage operations, ensuring efficient service delivery, and maintaining client relations. You'll work in a dynamic environment with opportunities for career growth and development.

Benefits

Competitive salary

Private Medical and Dental Insurance

Pension scheme

Bonus opportunities

Career development and personal growth

Annual salary reviews

Qualifications

• Knowledge of logistic planning preferred.
• Ability to process and record information accurately required.
• Strong decision-making and prioritization skills required.

Responsibilities

• Manage bookings and changes for towage operations.
• Maintain excellent relationships with clients and stakeholders.
• Organize scheduling and logistics of crew and Tugs.

Skills

Logistic planning

Information processing

Decision-making

Client interaction

IT systems proficiency

Job description

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Join Svitzer – A Leader in Maritime Excellence

Are you ready to embark on an exciting career with a global leader in the maritime industry? At Svitzer, we pride ourselves on being a dynamic, market-leading organization with a commitment to innovation, excellence, and safety.

We believe in empowering our people to achieve their full potential. As part of our team, you'll enjoy:

• Career growth within the world’s leading towage provider.
• A dynamic environment working alongside experts dedicated to innovation and operational excellence.

We are recruiting an Operations Planner to join our team based in Middlesbrough. You will provide high-standard operational support to ensure efficient service delivery, manage client relations, and coordinate with internal and external stakeholders.

This role is part of the Operations Planning Team based in Middlesbrough, covering all UK towage operations. You will work on a rota system to ensure 24-hour coverage, including day and night shifts, with occasional overtime.

Your Main Tasks Will Be To

• Manage bookings and changes for towage operations, ensuring timely recording and communication.
• Maintain excellent relationships with clients and stakeholders.
• Accurately enter data into booking, scheduling, and invoicing systems.
• Organize scheduling and logistics of crew and Tugs to optimize asset use.
• Coordinate with the technical department for Tugs' maintenance schedules.
• Prepare operational plans and identify commercial opportunities.
• Liaise with crewing to maintain operational availability and compliance with working time legislation.

Skills and Experience

• Knowledge of logistic planning (preferred).
• Ability to process and record information accurately (required).
• Strong decision-making and prioritization skills (required).
• Confidence in dealing with clients and external agencies (desirable).
• Proficiency in IT systems (required).

Benefits

• Competitive salary
• Private Medical and Dental Insurance
• Pension scheme
• Bonus opportunities
• Career development and personal growth
• Annual salary reviews

Our Commitment to Diversity

At Svitzer, we value diversity and are committed to recruiting the best talent regardless of gender, age, nationality, race, sexual orientation, disability, or religious beliefs. We encourage candidates from all backgrounds to apply, even if they don't meet every qualification.

How To Apply

Click on the 'Apply Now' button to create a Candidate Home and submit your application.