Customer Operations Manager (Manufacturing/MRO) in Warrington)

Cast UK Limited; Warrington; On-site; GBP 45,000 - 48,000; Full time

Job summary

A leading consultancy is seeking a Customer Operations Manager based in Warrington. The role involves managing procurement and supply chain operations for key customer accounts, focusing on cost savings and supplier performance. Candidates should possess strong customer engagement skills and be prepared for occasional travel across the UK, ensuring effective collaboration and negotiation in a technical environment.

Benefits

Car Allowance

28 days' holiday plus bank holidays

Private health insurance

Qualifications

• Proven experience in Procurement / Supply Chain / Account Management within Manufacturing or Engineering.
• Strong customer facing experience and relationship management skills.
• Ability to thrive in a technical manufacturing environment.

Responsibilities

• Identify cost savings opportunities and manage supplier relationships.
• Lead cost reduction projects and maintain inventory for MRO/Consumables.
• Collaborate effectively with internal teams on projects.

Skills

Procurement

Supply Chain

Account Management

Customer Engagement

Negotiation

Inventory Management

Job description

Customer Operations Manager (Manufacturing / MRO)

Warrington (with some UK travel)

£45,000 - £48,000 + Car Allowance + Excellent benefits

Role Profile

Are you a driven commercial, procurement or supply chain professional with customer facing experience?

Do you have a track record of delivering cost savings and operational improvements within manufacturing or engineering environments?

If so, check out this fantastic opportunity...

Key Responsibilities

* Proactively identify opportunities for both procurement and operational cost savings for your key customer accounts

* Lead and deliver cost down projects, particularly looking at TCO (total cost of ownership) for MRO/Consumables purchases

* Manage supplier relationships, tracking vendor performance through KPIs such as OTIF and NCRs, resolving issues as they occur

* Manage inventory for MRO/ Consumables, maintaining accurate inventory data and determining MRP parameters such as min/max levels

* Develop strong working relationships with other teams to effectively collaborate on internal projects

The role is based in Warrington, but will involve frequent business travel to sites across the UK. Requirements for overnight stays will be infrequent.

Ideal skills and experience

* Proven hands-on experience in a Procurement / Supply Chain / Account Management role within Manufacturing or Engineering

* Strong customer facing experience

* Ability to thrive in a technical manufacturing environment

* Track record of delivering improvements and efficiencies in key areas such as Cost Savings, Supplier Performance and Inventory

* Excellent relationship management and stakeholder engagement skills

* Confident negotiation and influencing skills

* Willingness to work onsite 5 days per week

* Driving Licence (frequent business travel to other sites, circa 50% travel)

Remuneration

£45,000 - £48,000 + Car Allowance + Excellent Benefits including 28 days' holiday plus bank holidays and private health insurance!

About Cast UK

Cast UK is a leading executive consultancy, providing national recruitment solutions to both clients and candidates. Specialising in Business Change & Transformation, HR, Procurement, Buying, Supply Chain, and Logistics, each member of our specialist team has a professional background specific to their recruiting sector. With this unique insight and knowledge, our consultants are able to place individuals from trainee through to main board. For more information on Cast UK and a complete list of all of our current vacancies, please visit www.castuk.com