Customer Operations Manager (Manufacturing/MRO)

Cast UK; Warrington; On-site; GBP 45,000 - 48,000; Full time

Job summary

A leading company is seeking a Customer Operations Manager in Warrington. This role involves driving procurement cost savings and enhancing supplier performance within a manufacturing environment. The ideal candidate will have demonstrated experience in supply chain management and a passion for operational efficiency.

Benefits

28 days' holiday plus bank holidays

Private health insurance

Car allowance

Qualifications

• Proven experience in Procurement/Supply Chain within Manufacturing.
• Ability to thrive in a technical environment.
• Confident in negotiation and influencing.

Responsibilities

• Identify opportunities for procurement and operational cost savings.
• Lead cost down projects, focusing on total cost of ownership.
• Manage supplier relationships and performance tracking.

Skills

Cost Savings

Supplier Performance

Inventory Management

Negotiation

Stakeholder Engagement

Job description

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Customer Operations Manager (Manufacturing/MRO), Warrington

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Client:

Cast UK

Location:

Warrington, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

e5dd925b93a6

Job Views:

4

Posted:

22.06.2025

Expiry Date:

06.08.2025

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Job Description:

Role Profile

Are you a driven commercial, procurement or supply chain professional with customer facing experience?

Do you have a track record of delivering cost savings and operational improvements within manufacturing or engineering environments?

If so, check out this fantastic opportunity...

Key Responsibilities

• Proactively identify opportunities for both procurement and operational cost savings for your key customer accounts
• Lead and deliver cost down projects, particularly looking at TCO (total cost of ownership) for MRO/Consumables purchases
• Manage supplier relationships, tracking vendor performance through KPIs such as OTIF and NCRs, resolving issues as they occur
• Manage inventory for MRO/ Consumables, maintaining accurate inventory data and determining MRP parameters such as min/max levels
• Develop strong working relationships with other teams to effectively collaborate on internal projects

The role is based in Warrington, but will involve frequent business travel to sites across the UK. Requirements for overnight stays will be infrequent.

Ideal skills and experience

• Proven hands-on experience in a Procurement / Supply Chain / Account Management role within Manufacturing or Engineering
• Ability to thrive in a technical manufacturing environment
• Track record of delivering improvements and efficiencies in key areas such as Cost Savings, Supplier Performance and Inventory
• Excellent relationship management and stakeholder engagement skills
• Confident negotiation and influencing skills
• Willingness to work onsite 5 days per week
• Driving Licence (frequent business travel to other sites, circa 50% travel)

Remuneration

£45,000 - £48,000 Car Allowance Excellent Benefits including 28 days' holiday plus bank holidays and private health insurance!