Customer Operations & Logistics Administrator

Rhenus SE & Co. KG; Bedworth; On-site; GBP 19,000 - 28,000; Full time

Job summary

Rhenus SE & Co. KG is seeking a detail-oriented logistics administrator to support customers daily, coordinate shipping, and manage stock movements. You will produce internal and external KPIs, WIPs, and activity logs, liaise with couriers, and ensure accurate invoices and PO handling. You will coach junior admins and help keep schedules on track to meet deadlines.

This role requires vigilance, teamwork, and the ability to interpret customer specifications and operate within agreed timescales.

Responsibilities

• Liaise with customers on a day-to-day basis to provide support and advice on any queries.
• Produce daily reports both internally and externally as required such as: KPIs; WIPs; Activity Logs; Shortages; Failed deliveries; incorrect quantities.
• Arrange shipping of products, including booking slots, establishing courier, providing driver details and tracking parcels, in accordance with customer specifications.
• Manage stock movements and transfers via WMS System.
• Liaise with re-works to plan and cost any pre-retail requirements.
• Gather data to produce invoices and deal with PO issues when required.
• Carry out work according to customer requirements or following a plan set by others, working within agreed timescales.
• Provide guidance, support and informal coaching to administrators and new colleagues.
• Ensure tasks are completed in a timely manner to enable the next stage to be carried out.
• Able to apply vigilance and care in approach to work, judging when and who else to involve
• Undertake other responsible tasks that may be required from time to time as directed by the needs of the business and/or your Line Manager.

Job description

Rhenus SE & Co. KG is seeking a detail-oriented logistics administrator to support customers daily, coordinate shipping, and manage stock movements. You will produce internal and external KPIs, WIPs, and activity logs, liaise with couriers, and ensure accurate invoices and PO handling. You will coach junior admins and help keep schedules on track to meet deadlines.

This role requires vigilance, teamwork, and the ability to interpret customer specifications and operate within agreed timescales.