Customer Operations Leader - Inspire Teams

Ikea; Bletchley; On-site; GBP 32,000 - 40,000; Full time

Benefits offered by this job

IKEA discount

Life Assurance

Pension contributions

Additional paid leave

Meal option

Job summary

IKEA Milton Keynes is seeking a Customer Operations Manager to lead a large team, shape the customer journey, and drive outstanding store performance. You will foster a customer-focused culture, coach leaders, and work with partners to deliver a seamless shopping experience.

In this role you will manage budgets, analyze KPIs, and guide daily operations to ensure a memorable visit for every customer. A strong retail leadership background and collaborative mindset are essential.

Qualifications

• Experience in a management role within a retail environment.
• Proven ability to lead large teams and motivate staff.
• Strong focus on delivering exceptional customer experiences.
• Knowledge of cost/budget management and staffing alignment.

Responsibilities

• Lead and develop the full Customer Operations team to deliver a best-in-class shopping journey.
• Inspire a customer-focused culture and implement the local customer relations action plan.
• Partner with stakeholders to improve service levels and operational performance.
• Coach team leaders, secure succession, and ensure high performance across all levels.
• Monitor KPIs and drive actions to reduce customer dissatisfaction and improve efficiency.

Skills

Retail leadership

Team development

Customer experience

Budget management

Communication

Job description

IKEA Milton Keynes is seeking a Customer Operations Manager to lead a large team, shape the customer journey, and drive outstanding store performance. You will foster a customer-focused culture, coach leaders, and work with partners to deliver a seamless shopping experience.

In this role you will manage budgets, analyze KPIs, and guide daily operations to ensure a memorable visit for every customer. A strong retail leadership background and collaborative mindset are essential.