Customer Experience Team Lead - Culture, Coaching & KPIs

Tesco; Scotland; On-site; GBP 32,000 - 52,000; Full time

Job summary

Tesco in the United Kingdom is seeking a capable team leader to drive customer and colleague outcomes. You will model company values, build an engaged team culture, and ensure high standards across operations.

The role focuses on delivering strong performance metrics, managing escalations, and providing coaching and development for direct reports. Effective communication, collaboration across functions, and a proactive approach to problem solving are essential as you guide the team to excel in a

Qualifications

• Experience in managing a team of direct reports.
• Proven track record of coaching teams to deliver strong performance against key metrics.
• Excellent verbal and written communication skills.

Responsibilities

• Champion core purpose and deliver great outcomes for customers and colleagues.
• Role model values and maintain high standards.
• Create an engaged team culture and develop colleagues.
• Deliver performance metrics and operational results.
• Collaborate across teams to support customers.
• Manage escalations and resolve issues with stakeholders.
• Provide training and development for colleagues.
• Conduct regular feedback and performance conversations.

Skills

Problem solving

Communication

Planning

Conflict resolution

Decision making

Coaching

Collaboration

Empathy

Resilience

Innovation

People management

Job description

Tesco in the United Kingdom is seeking a capable team leader to drive customer and colleague outcomes. You will model company values, build an engaged team culture, and ensure high standards across operations.

The role focuses on delivering strong performance metrics, managing escalations, and providing coaching and development for direct reports. Effective communication, collaboration across functions, and a proactive approach to problem solving are essential as you guide the team to excel in a