Customer Operations Executive - 14 months FTC

Pernod Ricard; Brentford; Hybrid; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Private medical insurance

28 days annual holiday

Employee pension

Job summary

A global beverage company is looking for a Customer Operations Executive to manage the Order to Cash process in Brentford. This role involves collaborating with logistics and finance teams while ensuring high standards of customer service. Candidates should have experience in FMCG within an international setting and be proficient in ERP systems. The position offers a hybrid working arrangement and various employee benefits, including private medical insurance and generous holiday leave.

Qualifications

• Solid experience in the Order to Cash process within an international FMCG or logistics environment.
• Familiarity with EU/UK trade regulations and documentation practices is a plus.
• Proficient in working cross-functionally with Finance, Commercial, Supply Chain, and Logistics teams.

Responsibilities

• Manage the Order to Cash process and deliver high standards of aftercare service.
• Collaborate across teams to meet client needs.
• Propose and implement best practices in processes.

Skills

Order to Cash (O2C)

Customer service

Analytical skills

Communication skills

Problem-solving

Tools

ERP systems

JDE Oracle

EDI

RPA tools

Job description

Overview

Customer Operations Executive - 14 months FTC at Pernod Ricard. Location: Chiswick, London. Hybrid working arrangement available.

Team: Global Travel Retail, within Customer Operations (C. Ops) & Logistics & Integrated Operations. Reports to the Customer Operations Team Leader.

Responsibilities

• Managing the Order to Cash (O2C) process and delivering aftercare service to the highest standards.
• Overseeing all customer operational requirements and service for a portfolio of clients, including regular meetings, data preparation and tracking, and occasional on-site visits.
• Collaborating cross-functionally with teams such as Logistics, Planning, Finance, Commercial, Legal, Marketing, Brand Companies, 3PL providers, and other Pernod Ricard affiliates to ensure client needs are met.
• Identifying, proposing, and supporting the implementation of best practices in processes, with guidance from the Team Leader and the Customer Operations & Logistics Manager.

Who you’ll be working with

• Internally: Customer Operations Team Leader, Customer Operations executive, Supply Planners, Commercial Team, Finance Team, Marketing Team, Logistics Coordinator, Wider Operations Team at all levels.
• Externally: Customers, warehouse facilities, Freight Forwarders, other adhoc.

Your blend of talent

• Have solid experience in the Order to Cash (O2C) process, ideally within an international FMCG or logistics environment.
• Are proficient in ERP systems, particularly JDE Oracle, and have strong familiarity with EDI and RPA tools.
• Possess a deep understanding of order management, pricing validation, inventory allocation, credit management, export documentation, and Incoterms.
• Demonstrate excellent customer service and communication skills, essential for collaborating with internal stakeholders and external partners across regions.
• Bring strong analytical, problem-solving, and organisational abilities to manage complex order flows, ensure high OTIF and CFR performance, and minimise administrative errors.
• Have knowledge of EU/UK trade regulations and/or US import/export regulations and documentation practices.
• Are comfortable working cross-functionally with Finance, Commercial, Supply Chain, and Logistics teams.

Benefits

For your health, we offer private medical insurance, critical illness cover and an optional healthcare cash plan and dental insurance. Our lifestyle benefits include 28 days’ annual holiday, employee pension, share incentive plan, family care, season ticket loans, free mortgage advice, payroll giving and more. You can access gifts & discounts, including an annual allowance to spend on our brands in our staff shop and employee discounts from a range of high street retailers. We also offer events, employee networks, a culture of flexibility and trust, and resources to support wellbeing and mental fitness.

Conviviality: the Pernod Ricard Way is our approach to how we work together. We are committed to diversity and inclusion, and we promote a culture where everyone belongs. We also emphasize responsible drinking and sustainability in our business practices.

Next steps

This job posting may include dates for posting and hiring targets. If you would like to discuss flexible working, accommodations, or support to complete the application process, please let us know.