Customer Onboarding Manager (Ireland)

Qargo TMS; Ards and North Down District Council; Remote; GBP 60,000 - 80,000; Full time

Job summary

A rapidly expanding logistics technology company is looking for a Customer Onboarding Manager in Northern Ireland. The role involves guiding customers through the onboarding journey for a cloud-based transport management platform, ensuring smooth implementations, and building strong customer relationships. Candidates should have experience in the transport industry, strong communication skills, and a proactive approach. Travel across the UK and Ireland is required.

Benefits

Competitive salary package

Opportunity for real responsibility and impact

Flexible working environment

Opportunities for growth alongside Qargo

Qualifications

• Experience in an operational role, ideally as a transport planner.
• Self-starter who enjoys variety in tasks.
• Thrives in a fast-paced scale-up environment.

Responsibilities

• Build strong relationships with customers to understand their workflows.
• Guide customers through onboarding for smooth software implementation.
• Act as the first point of contact for support.

Skills

Experience in the transport industry

Strong communication skills

Customer-obsessed mindset

Proactive and organized

Fluency in English

Job description

Qargo is a cloud-based (SaaS) Transport Management Platform. We are a scale-up based in London and Ghent (Belgium), rapidly expanding across Europe. The platform is an ‘all-in-one system’, handling everything from initial order entry to final invoicing. It optimises planning and has a built-in AI feature that automates lengthy manual tasks. Qargo is designed to help modern logistics operations run more efficiently, while increasing profitability and sustainability.

We’re looking for a Customer Onboarding Manager to join our team in Northern Ireland. If you’re looking to work in an international company in a role that offers autonomy, ownership and impact, this is the role for you

About the Role

As Customer Onboarding Manager, you’ll guide our customers through the onboarding journey and ensure they experience a smooth and valuable implementation of Qargo. You’ll be their trusted advisor, helping them optimise their workflows while acting as the bridge between customers and our internal teams.

This is a remote role that involves substantial travel to customers. To make travel to customers and internal teams easier, the role is especially well-suited for candidates based in Northern Ireland.

Key Responsibilities

• Build strong relationships with customers, understanding their workflows and needs.
• Guide customers through onboarding, ensuring smooth software implementation.
• Act as the first point of contact for support, checking in regularly to ensure satisfaction.
• Continually improve our solutions guide and knowledge base.
• Document findings in a structured way and share insights with other teams.
• Support pre-sales by analysing potential client needs and providing technical input during demos.
• Collaborate closely with engineering, sales, and product teams.
• Travel regularly across the UK and Ireland to meet customers.

Skills & Experience

• Experience in the transport industry, ideally in an operational role (e.g. transport planner).
• A self-starter who takes initiative and enjoys variety in tasks.
• Strong communication skills with both technical and non-technical audiences.
• Customer-obsessed, always striving for the best client experience.
• Proactive, organised, punctual, and flexible—thriving in a fast-paced scale-up environment.
• Fluent in English.

What We Offer

• A competitive salary package.
• A role with real responsibility, ownership, and impact.
• The chance to be part of our Dream Team, with opportunities to grow alongside Qargo.
• A flexible working environment