Customer Onboarding Manager (French-speaking)

ROLLER; Greater London; On-site; GBP 52,000 - 76,000; Full time

Benefits offered by this job

Learning and development budget

Career growth opportunities

Job summary

ROLLER is seeking a fluent French-speaking Customer Onboarding Manager to lead end-to-end onboarding for new customers across EMEA, with a strong emphasis on France. You will partner with the Customer Experience team to ensure successful implementation and adoption of our SaaS platform.

You will manage stakeholder relationships, configure accounts, and deliver best-practice guidance. A proactive, autonomous mindset and 3+ years in onboarding or project management are required.

Qualifications

• 3+ years of onboarding or project management experience.
• C1 fluent French speaker.
• Experience in leisure/attractions is a plus.
• Tech-savvy and quick to learn new systems.
• Autonomous, process-driven with strong attention to detail.

Responsibilities

• Own the onboarding of new customers across EMEA, focusing on France.
• Manage implementation projects to agreed timelines and quality.
• Configure customer accounts and gather requirements.
• Consult with customers on best use of the platform.
• Develop strong relationships to promote retention and loyalty.
• Collaborate across teams to ensure a great customer experience.
• Partner with payments team to implement payment solutions for customers.

Skills

Project management

Onboarding

Customer relationships

Time management

Job description

London, United Kingdom

About ROLLER

ROLLER is a global software-as-a-service company designed to help businesses in the leisure and attractions industry operate more efficiently and deliver great guest experiences. ROLLER helps its customers through a full suite of venue management features, including ticketing, point-of-sale, CRM, self-serve kiosks, memberships, digital waivers, and more. We are a fast-growing global company with customers in over 30 countries and a wide array of industries like theme parks, museums, zoos, trampoline parks, water parks, aquariums, and wake parks - just to name a few!

At the heart of ROLLER is our team - which consists of 300+ highly energetic, driven, intelligent, and humble professionals, all contributing to help build a great and enduring business. We truly believe that the sky's the limit for us, and we are well on our way toward becoming a global success story. But most of all, we love what we do, and we are looking for like-minded people to join us on this amazing journey!

About the Role

We are seeking a Fluent French-speaking Customer Onboarding Manager to join our Customer Experience team!

You’ll manage the end-to-end implementation program for new customer accounts onboarding onto ROLLER, while partnering with them to become a trusted advisor. We’re looking for someone who can continue the momentum created by Sales and drive value throughout the implementation phase of the customer journey.

The Training & Implementation Manager will become an expert in our platform and use this knowledge to provide best-practice advice when training customers. You’ll take a proactive approach to managing key stakeholders and ensure the successful delivery of goals and objectives.

What You’ll Do

• Own the successful onboarding of new customers across EMEA, with a focus on France
• Utilise strong project management skills to ensure implementation projects are completed on time and to a high standard
• Become an expert in our product and apply a hands-on approach to platform configuration and implementation
• Gather requirements and configure customer accounts to meet their needs
• Consult with customers on how best to use our platform for their business
• Develop strong customer relationships that promote retention and loyalty
• Work cross-functionally to ensure our customers have an incredible experience
• Partner with our payments team to implement payment solutions both online and in-venue for new and existing customers
  

About You

• You have at least 3 years of experience in onboarding or project management, ideally within a SaaS or technology-driven environment.
• Must be a C1 fluent French speaker.
• Experience in the leisure and attractions industry is a plus.
• You’re tech-savvy and quick to learn new systems.
• Your time and resource management skills, combined with a sharp attention to detail, set you up for success.
• You’re genuine, grounded, and value authentic interactions.
• You’re self-motivated and thrive in an autonomous work environment.
• You know how to take ownership, manage multiple projects simultaneously, and effectively prioritise day-to-day tasks.
• You’re comfortable in fast-paced, evolving environments and adapt quickly to change.
• You bring a process-driven mindset with a focus on efficiency, scalability, and continuous improvement
  
• Attractive compensation package and benefits.
• You get to work on a category-leading product that customers love in a fun, high-growth industry! Check our Capterra and G2 reviews.
• Work with a driven, fun, and switched-on team that likes to raise the bar in all we do.
• Individual learning and development budget plus genuine career growth opportunities as we continue to expand!