Customer & Networks Support Lead — Hybrid Role

Last Mile Infrastructure Group; Hamilton; Hybrid; GBP 40,000 - 60,000; Full time

Benefits offered by this job

25 days holiday

Holiday buy scheme

Discretionary bonus

EV/ULEV salary sacrifice

Cycle to work

Pension contribution

Life assurance

Discounts platform

Refer a friend

Hybrid working

Flexible hours

Private medical insurance

Sick pay

Job summary

Last Mile Infrastructure Group is recruiting a Customer and Networks Support Supervisor for Hamilton, Glasgow. You will lead the Customer Service and multi-utility network support functions and act as the primary escalation point for complex customer issues.

The role focuses on improving performance, stakeholder communications and collaboration, with hybrid working and a strong benefits package. Candidates with supervisory experience in utility services are encouraged to apply.

Qualifications

• Strong leadership and people management skills.
• Experience supervising administrative, customer service or operational support teams.
• Customer service and complaint handling skills, with ability to resolve complex issues.

Responsibilities

• Lead and supervise the Customer Service and multi-utility network support function.
• Act as the main escalation point for complex customer enquiries and complaints.
• Oversee complaint investigations, compensation claims and service issues.
• Ensure customer interactions meet procedures and regulatory requirements.
• Support Network Managers with operational, technical and customer issues.

Skills

Leadership

People management

Customer service

Complaint handling

Job description

Last Mile Infrastructure Group is recruiting a Customer and Networks Support Supervisor for Hamilton, Glasgow. You will lead the Customer Service and multi-utility network support functions and act as the primary escalation point for complex customer issues.

The role focuses on improving performance, stakeholder communications and collaboration, with hybrid working and a strong benefits package. Candidates with supervisory experience in utility services are encouraged to apply.