Customer Marketing - Placement Year

BMW Group; Farnborough; On-site; GBP 18,000 - 24,000; Full time

Job summary

BMW UK, Farnborough is offering a Customer Marketing placement year starting July 2027. You will support the Customer Team, identify customer pain points, and help drive improvements through insights and reporting. You will contribute to a learning environment by applying ideas and collaborating with colleagues.

The role emphasizes developing reporting capabilities, researching trends, and presenting analysis to inform strategy. A university degree pursuit and strong Office skills are essential.

Qualifications

• Pursuing a Bachelor's degree with at least a 2:2.
• Strong written and verbal communication skills.
• Proficient in Excel and PowerPoint; detail oriented.

Responsibilities

• Support the Customer Team by owning project elements.
• Identify and solve customer pain points along the journey.
• Develop and deliver monthly customer insight reporting.
• Collate and present reports for the Customer Team.
• Maintain up-to-date content on the Retailer Hub.

Skills

Excel

PowerPoint

Communication

Attention to detail

Initiative

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Your Internship Starts With What Engages You.

We believe in creating an environment where our interns really can learn by doing during their time with us and where they are given their own areas of responsibilities from the start. That’s why our experts treat you as part of the team from day one, encourage you to bring your own ideas to the table – and give you the opportunity to really show what you can do.

Customer Marketing - Placement Year (July 2027)

BMW UK, Farnborough

This role is pivotal in supporting the continuous evolution of the customer experience environment, working closely with Retailers and Customer Teams to deliver actionable customer insights that drive meaningful change. By embracing new technologies, performance management processes, and evolving ways of working, the role helps foster a culture of continuous improvement across BMW Group UK and its Retailer Network.

What awaits you:

• Supporting Customer Team Managers by seeking and owning responsibility for key elements of projects.
• Supporting the process of identifying and solving customer pain points throughout the customer journey.
• Researching and promoting new innovative ideas amid changing customer needs.
• Developing our reporting and insight to help drive strategy through the whole Customer Team.
• Creating the monthly customer insight report and the social media insight report.
• Researching and reporting on key trends in customer behaviour to inform the wider team and business.
• Collecting, analysing, and utilising customer intelligence from the BMW Group, its competitors, and external sectors as instructed by the Customer Team Managers.
• Collating, analysing, and presenting reports as required by the Customer Team.
• Ensuring the Customer Team content on the Retailer Hub is up to date.
• Coordinating team meetings. This will include researching agenda topics, inviting speakers from the business, arranging logistics, circulating minutes, and ensuring actions are followed up.
• Raising purchase orders as required by the Customer Team. Training will be provided.

What should you bring along?

• Studying towards a Bachelors degree and on track to achieve at least a 2:2.
• Fully competent in using Microsoft Office software such as Excel and PowerPoint.
• Strong communication skills, both written and verbal.
• Excellent spelling, punctuation, and grammar are essential, as is a high level of attention to detail.
• A can‑do attitude with the desire to go above and beyond.
• An ability to utilise initiative and present suggestions and justifications, solving problems as they arise.
• A creative personal flair with the ability to provide open‑minded solutions within tasks.

What can you look forward to?

• Great Pay – A competitive annual salary, 27 days holiday per annum (pro rata to your contract) and an attractive pension scheme.
• Rewarding Work-Life Balance – Be part of a supportive and inclusive environment where you can learn, grow, and contribute to the future of luxury automotive excellence.
• Exciting Additional Benefits – You will have the opportunity to enjoy other employee benefits, a subsidised on‑site restaurant and access to our Advantages scheme which gives you a range of offers and discounts.

Please note:

To be eligible for this position, you must be returning to your studies, for a minimum of 6 months, after completion of this placement. You must be able to provide proof of your legal right to work in the UK.

We are committed to promoting equal opportunities in employment and job applicants will receive equal treatment regardless of disability, age, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, gender, sex or sexual orientation.

At the BMW Group, we place great importance on equal treatment and equal opportunities. Our recruiting decisions are based on the personality, experience, and skills of the applicants.

Closing date for applications: Sunday 18th October 2026

Customer Marketing - Placement Year