Customer Manager

Asda; Darlaston; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Colleague discount

Bonus scheme

Electric car scheme

Eye tests

Staff pension

Wellbeing support

Inclusion networks

Parental leave

Recognition programme

Discounts on services

Job summary

Asda in Darlaston is seeking a Customer Manager to be the main ambassador for service across the store. You’ll lead the team on the shop floor, drive the customer journey from car park to checkout and ensure great availability and standards.

You’ll develop and coach colleagues, respond to feedback, and collaborate with back office, security and cleaning teams to deliver a legendary customer experience.

Qualifications

• Experience as Team Leader, Supervisor or Manager in retail.
• Strong customer service focus and communication.
• Willingness to work weekends and evenings.

Responsibilities

• Lead store service ensuring best customer experience.
• Liaise with partners to meet standards and feedback.

Skills

Team leadership

Retail operations

Team development

Customer service

Communication skills

Flexible shifts

Job description

Job Title

Customer Manager

Location
Darlaston

Employment Type
Full time

Contract Type
Permanent

Shift Pattern
Work Shift: Days

Hours per Week
45

Salary

Competitive salary plus benefits

Category
Store Management

Closing Date
16 September 2026

At Asda, we want you to find your everything as a Customer Manager ,you’llbe the main ambassador for bringing the “Asdaness” in every colleague and lead the store’s service making sure we delight our customers from the car park to the checkout by ensuring however our customers choose to shop, they are having the very best experience through our Service, Back Office, Security and Cleaning Teams.

You will be the eyes and ears of our customers, act on feedback and hold regular customer listening groups whilst liaising with external partners to ensure they’re also meeting standards and expectations.

Whatqualitiesyou’llneed:

• Drive strategy into action: Constant presence on the shopfloor walking through the eyes of the customers and validating the value message by ensuring our customer path is the best in town whilst delivering great availability standards, key metrics and KRAs through routine and processes.
• Lead with impact: Engaging and coaching your team to constantly improve routine and process whilst creating a culture of selling with personality, driving pick accuracy and serving our customers with heart and pride to make our service legendary.
• Results-focused: Challenging the teams to price discrepancies are always investigated and resolved at pace. Passion about CSI and react to customer feedback to create and execute effective action plans.
• Talent Development: Listen with empathy, driving resilience and encourage ownership, focus and passion for the business by bringing the “Asdaness” to work every day and supporting the development of the team and creating an environment where people feel valued, trusted, and motivated to step up.

Whatyou’llbring:

• Experience as Team Leader, Supervisor or Manager in a retail environment.
• Operational knowledge on retail environment and customer service.
• Experience developing teams and managing change through leadership and building resilience.
• Strong customer service focus and positive mindset
• Excellent communication skills.
• Flexibility to work a range of shifts, including weekends and evenings.

Everything you’ll love

Alongside a competitive salary, you’ll get lots of other great benefits too, including:

• Colleague discount: 15% off your shopping at Asda from day 1 for you and a nominated user
• Discretionary company bonus scheme
• Access to an enhanced electric car scheme
• Free eye test for you and your nominated user
• Discounted rates and special offers on Asda services such as Mobile, Pharmacy, Opticians, Personal Loan, Pet Insurance, Travel Insurance, Travel Money, Tyres, Breakdown Cover
• Stream: access to flexible pay, income tracker, financial coaching, exclusive savings account and much more
• Company pension
• Wellbeing: including 24/7 virtual GP, 24/7 EAP service, as well as access to free counselling, legal, mortgage, cancer and bereavement support
• Asda Allies Inclusion Networks – helping colleagues to make sure everybody is included and that our differences are recognised and celebrated
• Excellent parental leave policies, including maternity & adoption leave, paternity leave, shared parental leave, neonatal care leave, and support for those doing fertility treatments.
• Colleague recognition programme
• Special offers and discounts across a range of services and activities, from airport parking to theme parks and cinemas