Customer Manager

Asda Stores Ltd; Darlaston; On-site; GBP 32,000 - 46,000; Full time

Benefits offered by this job

Colleague discount

Bonus scheme

Electric car scheme

Free eye test

Company pension

Wellbeing support

Inclusion networks

Recognition programme

Job summary

Asda Stores Ltd. in Darlaston is seeking a Customer Manager to champion service excellence across the store. You’ll be the eyes and ears of customers, lead the team on the shop floor and drive improvements to the customer journey from car park to checkout.

You’ll have retail leadership experience, a strong customer focus and the ability to coach and develop teams while managing dynamic shifts. A competitive salary and benefits are offered.

Qualifications

• Experience leading retail teams.
• Strong customer service focus.
• Excellent communication skills.
• Flexibility to work varied shifts.

Responsibilities

• Oversee store customer experience and service standards.
• Lead and develop frontline teams across service, back office, security and cleaning.
• Drive store metrics and KRAs through processes.
• Respond to customer feedback and act on listening group insights.

Skills

Retail leadership

Customer service

Team coaching

Communication skills

Job description

Job Title Customer Manager Location Darlaston Employment Type Full time Contract Type Permanent Shift Pattern Work Shift: Days Hours per Week 45 Salary Competitive salary plus benefits Category Store Management Closing Date 16 September 2026

At Asda, we want you to find your everything as a Customer Manager, you’ll be the main ambassador for bringing the “Asdaness” in every colleague and lead the store’s service making sure we delight our customers from the car park to the checkout by ensuring however our customers choose to shop, they are having the very best experience through our Service, Back Office, Security and Cleaning Teams. You will be the eyes and ears of our customers, act on feedback and hold regular customer listening groups whilst liaising with external partners to ensure they’re also meeting standards and expectations.

What qualities you’ll need:

• Drive strategy into action: Constant presence on the shopfloor walking through the eyes of the customers and validating the value message by ensuring our customer path is the best in town whilst delivering great availability standards, key metrics and KRAs through routine and processes.
• Lead with impact: Engaging and coaching your team to constantly improve routine and process whilst creating a culture of selling with personality, driving pick accuracy and serving our customers with heart and pride to make our service legendary.
• Results-focused: Challenging the teams to price discrepancies are always investigated and resolved at pace.
• Passion about CSI and react to customer feedback to create and execute effective action plans.
• Talent Development: Listen with empathy, driving resilience and encourage ownership, focus and passion for the business by bringing the “Asdaness” to work every day and supporting the development of the team and creating an environment where people feel valued, trusted, and motivated to step up.

What you’ll bring:

• Experience as Team Leader, Supervisor or Manager in a retail environment.
• Operational knowledge on retail environment and customer service.
• Experience developing teams and managing change through leadership and building resilience.
• Strong customer service focus and positive mindset.
• Excellent communication skills.
• Flexibility to work a range of shifts, including weekends and evenings.

Everything you'll love Alongside a competitive salary, you'll get lots of other great benefits too, including:

• Colleague discount: 15% off your shopping at Asda from day 1 for you and a nominated user
• Discretionary company bonus scheme
• Access to an enhanced electric car scheme
• Free eye test for you and your nominated user
• Discounted rates and special offers on Asda services such as Mobile, Pharmacy, Opticians, Personal Loan, Pet Insurance, Travel Insurance, Travel Money, Tyres, Breakdown Cover
• Stream: access to flexible pay, income tracker, financial coaching, exclusive savings account and much more
• Company pension
• Wellbeing: including 24/7 virtual GP, 24/7 EAP service, as well as access to free counselling, legal, mortgage, cancer and bereavement support

Asda Allies Inclusion Networks – helping colleagues to make sure everybody is included and that our differences are recognised and celebrated.

Excellent parental leave policies, including maternity & adoption leave, paternity leave, shared parental leave, neonatal care leave, and support for those doing fertility treatments.

Colleague recognition programme

Special offers and discounts across a range of services and activities, from airport parking to theme parks and cinemas

Asda is Reimagining Retail It’s hard for anyone to imagine how many different career possibilities there are at Asda. Ours is a big business, and beyond the roles you might be familiar with there are hundreds more you don’t often get to see. In fact, because our business is changing we're creating new roles all the time! So take the time to look around.