Customer Manager

ASDA; Glasgow; On-site; GBP 42,000 - 54,000; Full time

Benefits offered by this job

Colleague discount

Bonus scheme

Company pension

Wellbeing support

Job summary

ASDA Bearsden is seeking a Customer Manager to be the main ambassador for delivering outstanding service and leading the store’s service, back office, security and cleaning teams. You will be the eyes and ears of customers, act on feedback, and drive action plans to improve customer experience.

You’ll lead a team with a hands-on approach, coach staff, and ensure consistent service excellence across all touchpoints, including weekends and evenings.

Qualifications

• Drive strategy into action by maintaining a constant shopfloor presence and optimizing the customer path.
• Lead with impact by coaching the team and delivering service with heart and pride.
• Results-focused with quick resolution of price discrepancies and CSI feedback.
• Talent development with empathy and ownership to grow the team.
• Experience as Team Leader, Supervisor or Manager in a retail environment.
• Operational knowledge of retail environment and customer service.
• Experience developing teams and managing change.
• Strong customer service focus and excellent communication.
• Flexibility to work weekends and evenings.

Responsibilities

• Be the main ambassador for service and delight customers from the car park to the checkout.
• Collect feedback via customer listening groups and liaise with external partners to ensure standards are met.
• Ensure the customer path is the best in town and maintain availability standards.
• Drive strategy into action with regular shopfloor presence and value messaging.

Skills

Customer service

Leadership

Communication

Flexibility

Job description

Job Title

Customer Manager

Location

Bearsden

Employment Type

Full time

Contract Type

Permanent

Shift Pattern

Work Shift: Days

Hours per Week

45

Salary

Competitive salary plus benefits

Category

Store Management

Closing Date

15 September 2026

At Asda, we want you to find your everything as a Customer Manager, you’ll be the main ambassador for bringing the “Asdaness” in every colleague and lead the store’s service making sure we delight our customers from the car park to the checkout by ensuring however our customers choose to shop, they are having the very best experience through our Service, Back Office, Security and Cleaning Teams.

You will be the eyes and ears of our customers, act on feedback and hold regular customer listening groups whilst liaising with external partners to ensure they’re also meeting standards and expectations.

What qualities you’ll need:

• Drive strategy into action: Constant presence on the shopfloor walking through the eyes of the customers and validating the value message by ensuring our customer path is the best in town whilst delivering great availability standards, key metrics and KRAs through routine and processes.
• Lead with impact: Engaging and coaching your team to constantly improve routine and process whilst creating a culture of selling with personality, driving pick accuracy and serving our customers with heart and pride to make our service legendary.
• Results-focused: Challenging the teams to price discrepancies are always investigated and resolved at pace. Passion about CSI and react to customer feedback to create and execute effective action plans.
• Talent Development: Listen with empathy, driving resilience and encourage ownership, focus and passion for the business by bringing the “Asdaness” to work every day and supporting the development of the team and creating an environment where people feel valued, trusted, and motivated to step up.

What you’ll bring:

• Experience as Team Leader, Supervisor or Manager in a retail environment.
• Operational knowledge on retail environment and customer service.
• Experience developing teams and managing change through leadership and building resilience.
• Strong customer service focus and positive mindset
• Excellent communication skills.
• Flexibility to work a range of shifts, including weekends and evenings.

Everything you'll love

Alongside a competitive salary, you'll get lots of other great benefits too, including:

• Colleague discount: 15% off your shopping at Asda from day 1 for you and a nominated user
• Discretionary company bonus scheme
• Access to an enhanced electric car scheme
• Free eye test for you and your nominated user
• Discounted rates and special offers on Asda services such as Mobile, Pharmacy, Opticians, Personal Loan, Pet Insurance, Travel Insurance, Travel Money, Tyres, Breakdown Cover
• Stream: access to flexible pay, income tracker, financial coaching, exclusive savings account and much more
• Company pension
• Wellbeing: including 24/7 virtual GP, 24/7 EAP service, as well as access to free counselling, legal, mortgage, cancer and bereavement support
• Asda Allies Inclusion Networks – helping colleagues to make sure everybody is included and that our differences are recognised and celebrated
• Excellent parental leave policies, including maternity & adoption leave, paternity leave, shared parental leave, neonatal care leave, and support for those doing fertility treatments.
• Colleague recognition programme
• Special offers and discounts across a range of services and activities, from airport parking to theme parks and cinemas