Customer Loyalty Agent

RD Financial Recruitment Limited; Slough; On-site; GBP 22,950 - 31,050; Full time

Benefits offered by this job

Rolling contract

Hybrid working – 2 days working from 1

Based in Slough

Job summary

RD Financial Recruitment Limited in Slough is seeking a Customer Loyalty Agent on a hybrid rolling temporary contract, offering a £27k salary. You will contact customers nearing the end of their finance agreements, build relationships and guide renewal options to optimise customer retention.

The role involves proactive outreach via phone, email and SMS, maintaining CRM records and delivering a high standard of service while meeting targets in a busy financial services environment.

Qualifications

• Experience in telesales, customer service, customer retention or contact centre environments.
• Excellent verbal and written communication skills.
• Experience working towards performance or sales targets.
• Good working knowledge of CRM systems and Microsoft Office.
• Strong attention to detail and accuracy when maintaining customer records.

Responsibilities

• Contact customers nearing the end of their finance agreements via phone, email and SMS.
• Build rapport and guide customers through renewal options.
• Manage customer leads and maximise conversion opportunities.
• Accurately update CRM with customer interactions and preferences.
• Deliver excellent customer service while achieving targets.
• Gather customer feedback to improve future campaigns.
• Ensure communications comply with GDPR, FCA regulations and internal procedures.
• Collaborate with colleagues to achieve team objectives.

Skills

Telesales

Customer service

Account management

Customer retention

CRM

Microsoft Office

Communication

Tools

CRM software

Microsoft Office

Job description

Customer Loyalty Agent – Slough | Hybrid (2 Days Working from Home) | Rolling Temporary Contract | £27k

Help customers stay with a brand they trust while building lasting relationships.

Are you a confident communicator who enjoys speaking with customers and finding the right solution? Do you thrive in a target-driven environment where your ability to build rapport and deliver great customer experiences makes a real difference?

This is an excellent opportunity to join a busy customer loyalty team, helping customers approaching the end of their finance agreements understand their options and supporting them through the renewal process. If you have experience in customer service, telesales, account management or customer retention, this could be the perfect next step.

The Role

As a Customer Loyalty Agent, you'll proactively contact customers nearing the end of their finance agreements through telephone, email and SMS campaigns. Your focus will be on building relationships, understanding customer needs and encouraging customer renewals while delivering an outstanding customer experience.

You'll maintain accurate CRM records, ensure all customer communications meet regulatory requirements and provide valuable customer feedback to help improve future campaigns.

Key Responsibilities

• Contact customers approaching the end of their finance agreements via phone, email and SMS.
• Build rapport and guide customers through their available renewal options.
• Manage customer leads and maximise conversion opportunities.
• Accurately update CRM systems with customer interactions and preferences.
• Deliver excellent customer service while achieving individual and team targets.
• Gather customer feedback to support future campaign improvements.
• Ensure all communications comply with GDPR, FCA regulations and internal procedures.
• Work collaboratively with colleagues to achieve team objectives.

About You

You'll be a positive and customer-focused individual who enjoys building relationships and delivering excellent service. You'll be comfortable working towards targets and managing multiple customer conversations throughout the day.

You’ll ideally have:

• Previous experience in telesales, customer service, customer retention, account management or a contact centre environment.
• Excellent verbal and written communication skills.
• Experience working towards performance or sales targets.
• Good working knowledge of CRM systems and Microsoft Office.
• Strong attention to detail and accuracy when maintaining customer records.
• The confidence to overcome objections and provide solutions.
• A proactive attitude and the ability to work well within a team.

Experience within automotive finance, financial services, insurance or banking would be beneficial but is not essential.

The Offer

• £27k
• Rolling contract
• Hybrid working – 2 days working from home per week
• Based in Slough
• Supportive and collaborative team environment
• Opportunity to gain valuable experience within a well-established financial services business

If you're passionate about delivering excellent customer experiences and enjoy working in a fast-paced environment, we'd love to hear from you.

Apply today or contact RD Financial Recruitment for a confidential discussion.