Customer Logistics Co-ordinator - 6 Month Fixed Term Contract

CMR Surgical Ltd.; Ely; Hybrid; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Bonus

Pension

Healthcare

Enhanced parental leave pay

Job summary

CMR Surgical Ltd. is seeking a Customer Logistics Coordinator to manage end-to-end order processing and delivery of finished goods, spare parts and FRUs across a regional network.

The role blends office-based and site-based collaboration within a multinational team, with hybrid working and a focus on customer satisfaction and data accuracy. You will coordinate carriers, oversee 3PL relationships, and balance supply and demand while driving service levels and timely order fulfillment across

Qualifications

• Degree in logistics or related field and relevant experience.
• Experience with ERP systems (Netsuite or SAP) in international supply chains.
• Strong customer focus and ability to balance supply and demand.
• Ability to work in a healthcare/medical devices environment is advantageous.

Responsibilities

• Own end-to-end Order Management in the region.
• Coordinate local distribution, transport, and warehousing with 3PL partners.
• Ensure service levels and timelines are met via collaboration with multiple teams.
• Arrange transports and issue shipping documents.
• Maintain data accuracy across systems and improve processes.
• Foster relationships with distributors and third parties for smooth flow of goods.
• Be flexible to cover other logistics activities as needed.

Skills

Supply chain coordination

ERP proficiency

Customer focus

Analytical mindset

Team player

Multitasking

Education

Degree in Logistics or related

Tools

Netsuite

SAP

Job description

At CMR Surgical, we're revolutionising the future of minimal access surgery with Versius, our next-generation surgical robotic system. We're growing fast, and we’re on a mission to transform how surgery is delivered globally for the benefit of patients, clinicians, and healthcare systems.

Our values—Ambitious, Humble, People-Focused, and Fair & Responsible define our approach to innovation, partnership, and growth. If you believe in making a meaningful difference in healthcare and want to be part of a purpose-driven company with bold ambitions, now is the time to join us.

CMR is an exciting and evolving company to be joining right now. Our commitment to our goal of building a world-class medical devices company is underpinned by the ground-breaking innovation of our next generation of surgical robots and a diverse team of talented and supportive individuals.

We’re breaking new ground which makes working here exciting, it provides autonomy, opportunity and makes the things you do visible. Come and join us and see what you’re capable of.

About the Role

The Customer Logistics Coordinator is responsible for the end-to-end order management and the delivery of finished goods, spare parts and FRUs to external and internal customers within a region.

Responsibilities

• Responsible for the end-to-end Order Management in the region
• Oversight of individual customer delivery programmes, working with Commercial, Professional Education, Service & Support and Supply Chain teams
• Overseeing local distribution (both transport and warehousing) by working closely with CMR / 3PL teams to ensure that service level agreements and timelines are met
• Arranging transports and issuing relevant shipping documents
• Hands-on management & balancing of short-term supply/demand across your region to maximise Customer Satisfaction
• Ensuring data accuracy across various systems by collaborating with the respective stake holders
• Developing collaborative relationships with distributors and other third parties to optimise the overall flow of finished goods and customer returns
• We’d expect you to be willing to turn your hand to anything within the Logistics remit that helps the team deliver its objectives.
• This role is offered on a hybrid basis, with a minimum of 3 days a week being based in the office.

About you

To be successful in this role, you’ll need to have/be:

• Solid understanding of supply chain workflows within an ERP environment
• Sense of urgency and ability to multitask and adapt to quickly changing priorities
• Strong customer focus / customer-orientated mindset
• Being able to anticipate potential supply chain or inventory issues and pro-actively seek for solutions
• Strong team player in an international environment
• Analytical mindset
• Experience working in international supply chains or Customer Service within a healthcare environment
• Experience working with an international 3PL network and warehousing teams
• Experienced in working with ERPs (preferably Netsuite or SAP)
• Degree in an appropriate discipline or relevant professional experience in Logistics

At CMR we’re building a diverse, inclusive, and authentic workplace; what matters most to us is that you identify with our values and are passionate about making a difference.

Why Join Us?

We offer a competitive salary and a great benefits package including a bonus, pension, healthcare and enhanced global parental leave pay.

Interested? We’d love to hear from you!

This role requires candidates to have eligibility to work within the UK.