Customer Liaison Officer

Kier Group; Hounslow; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in the construction sector is looking for a Customer Liaison Officer in West London. You will support the Residential Solutions Team in ensuring high standards of care for residents during project delivery. The role requires strong communication and organisational skills, along with a background in housing repairs. Join us to make a difference in our community engagements and customer relationships.

Benefits

Wide variety of benefits tailored to needs

Qualifications

• Experience working with housing repairs provider.
• Excellent verbal and written communication skills.
• Ability to manage changing priorities.

Responsibilities

• Facilitating smooth project operation by maintaining relationships.
• Implementing community engagement programs.
• Contacting residents for project works updates.

Skills

Communication

Organisational skills

Customer service

IT literacy

Education

Full UK Drivers Licence

Job description

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We're looking for a Customer Liaison Officer to join our Residential Solutions Teambased in London.

Location:West London, Site Working

Contract: Permanent, Full Time

What will you be responsible for?

As a Customer Liaison Officer, you'll be working within the Residential Solutions Team,supporting them in the delivery of various planned programmes across Client property portfolio, ensuring residents and customers receive a high standard of Customer Care

Your day to day will include:

• Facilitating the smooth running of projects by building and maintaining positive relationships between the residents, sub-contractors, client representatives and the Kier team
• Implementing the community engagement programme through various events and activities to raise community awareness of the works and the benefits available to them
• Contacting residents regarding planned project works, arranging works and survey appointments and keeping residents informed of progress.
• Carrying out resident profiling surveys to establish each residents' support requirements, vulnerabilities and availability.
• Conducting pre-works home visits to explain the works programme and how the customer can facilitate smooth delivery and access.
• Helping the customer prepare for works by assisting them with the moving and storage of possessions to facilitate clear access prior to delivery.

What are we looking for?

This role of Customer Liaison Officer is great for you if:

• Experience working with Housing repairs provider, within either the public or private sector, delivering first class customer service.
• Excellent communication skills both verbal and written.
• The ability to respond to changing priorities in order to meet deadlines
• IT literacy including Word, Excel, PowerPoint and Email.
• Excellent organisational and administrative skills with a keen eye for detail.
• Full UK Drivers Licence

We're all about finding potential here at Kier, and transferrable skills are always welcome! So, even if you don't tick every box, please apply and we can have a chat.

Rewards and benefits
We're proud to be able to offer our brilliant people a wide variety of benefits that you can tailor to your needs. You can see more information of benefits here .

Diversity and inclusion
Making Kier a diverse and inclusive place to work is a huge priority for us. We're proud of the steps we've taken so far, but we know we must always do more. Our employees are key in shaping Kier's diversity and inclusion initiatives and our people have made a huge impact on how we work, by using their experiences to shape our policies. You can see our D&I action plan here .

We look forward to seeing your application to#joinkier