Customer Liaison Officer

Abri Group; Bracknell; On-site; GBP 25,000 - 30,000; Full time

Job summary

Abri Group is seeking a passionate Customer Liaison Officer in Bracknell to enhance customer experiences. The role involves managing complaints, fostering a culture of improvement, and ensuring customer satisfaction while working with a dedicated team. Applicants must possess exceptional customer service skills and a valid driver's license.

Qualifications

• Exceptional customer service skills are essential.
• Access to a vehicle and a full driving license required.

Responsibilities

• Manage effective customer communications.
• Deliver post completion customer care service.
• Drive customer satisfaction and address complaints.

Skills

Customer service

Communication

Problem-solving

Job description

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This range is provided by Abri Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

We're proud to say that we're a passionate bunch here at Abri. We want to provide an excellent customer experience for our current and new residents and that’s where you come in.

We are looking for a new Customer liaison Officer to join our team based in Bracknell to take ownership of customer issues and keeping customers informed and updated on outstanding works. You will deliver a focused, post completion customer care service to our market sale purchasers and shared owners moving into new Abri homes.

You will Manage effective customer communications and provide support ensuring the ‘Customer Journey’ is a seamless, positive experience and that customer satisfaction is high.

Exceptional customer service skills and being consistent and efficient will be essential to succeed in this role.

You’ll not only be tasked with driving customer satisfaction and ensuring all complaints are dealt with promptly, but also embedding a culture of continuous improvement throughout our services. Remember, we don’t want to do things how they’ve always been done, we want to make them even better!

This is a full-time role, requests for part-time working are unable to be considered.

An essential requirement of the role is to have access to a vehicle and full driving licence, and we are sorry that applications from non-drivers cannot be considered.

Want to know more about this fantastic opportunity to really make a difference in the lives of our customers? Take a look at the job description below.

Not sure what skills you will need for this opportunity Simply read the full description below to get a complete picture of candidate requirements.

Abri is a large housing provider who own and manage over 50,000 homes and various community assets, serving 114,000 customers. Silva Homes joined Abri in October 2023 making the group a financially stronger and more resilient organisation. To help deliver our services Abri work with 36 local authorities and 63 different parliamentary constituencies alongside partners in our community.

Silva will operate as a separate legal entity under the Abri Group umbrella before fully transferring in 2024.

We believe everyone has the right to a good quality safe, warm and sustainable home in a community where they can belong, grow and thrive. What does that look like in real terms?

We’re investing £689m over the next ten years in our existing homes to improve building safety and make them more energy efficient.

• We’re delivering 10,000 homes by 2030, ensuring affordable housing is built where it’s needed most
• We’re investing in our communities, to address local issues and create opportunities for everyone
  
  

As we grow, we’re re-establishing our strong local presence to provide a really good service. Abri has adopted a regional approach to service delivery, with our operating areas split into three, each with their local governance and leadership. This will ensure our colleagues are more visible, accountable and better connected to our customers and local communities to meet their diverse needs.

More information about Abri and our strategic objectives can be found at .

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Other

• Industries

  Non-profit Organizations

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