Customer Liaison Officer

Ipsum; Barnham; On-site; GBP 25,000 - 35,000; Full time

Job summary

Ipsum is seeking a Customer Liaison Officer to manage customer service inquiries and support project managers. The role involves reporting, communication with clients, and administrative duties. The ideal candidate will possess strong communication skills and a proactive mindset, contributing to the company's commitment to exceptional service in the utility sector.

Benefits

Career Development

Health & Wellbeing Benefits

Employee Assistance Programme

Access to 24/7 virtual GP

Cycle to Work

Group Personal Pension Scheme

Employee Discount Scheme

Flexible Working

Life Assurance Cover

Volunteer Opportunities

Qualifications

• Experience in Utility Contracting or Local Authority is desirable.
• Full UK Driving Licence required.

Responsibilities

• Act as the focal point for customer service enquiries.
• Assist project managers and manage incidents.
• Create reports and take minutes for meetings.

Skills

Communication

Organisation

Time Management

Initiative

Education

NVQ level 2 English and Maths

Relevant HNC level Qualification

Tools

MS Office Suite

Job description

Your New Job

• The purpose of a Customer Liaison officer is to is to be the focal point for all customer service enquiries on the DNP&P contract. Dealing with problems and customer enquiries, ensuring clear and concise information is relayed to relevant departments.
• Assisting project managers on planned outages.
• UKPN scrap management administrator.
• Incident administrator.
• Create relevant reports and taking minutes for meetings with the client.

Principal Accountabilities:

• Defect and charge management reporting.
• Producing customer planned outage letters and reminder letters.
• Communicate confidently and effectively, dealing with telephone and email enquiries liaising with members of the public, customers, and clients to resolve any issues.
• Customer compensation and compensation report.
• Reporting both positive and negative feedback (access database).
• Creating the scrap report and liaising with the client for scrap audit and payments.
• Log all incidents, creating reports and liaising with the client ensuring all incidents are closed out.
• Create reports for the client performance meetings.
• Attend the client performance meeting and take minutes.
• General administration and office duties.

About You

Desirable Qualifications [& Professional Membership(s)]:

• NVQ level 2 English and Maths or equivalent.
• Relevant HNC level Qualification is desirable.
• Experience in Utility Contracting or Local Authority is desirable.
• Full UK Driving Licence.

Desirable Skills & Personal Qualities:

• Experience of operating in a commercial, multi-divisional organisation.
• A good understanding of MS office suite.
• Meticulous approach to ensuring accuracy of data.
• Experience of dealing with clients and supply chain.
• Good Organisation, Planning Skills, Time Management and Prioritisation.
• Excellent time management skills.
• Ability to work efficiently alone and as part of a team.

Skills & Personal Qualities:

• Exceptional communication skills are required and the ability to interface with internal and external stakeholders.
• A strong sense of initiative.
• The ability to build excellent working relationships.
• A positive and proactive mindset, willing to learn and progress.
• A warm, charming, and confident manner.
• Remain calm under pressure and can communicate with internal and external parties.
• Takes a personal pride in making improvements.
• A customer focused individual who is a team player. With an ability to identify where their assistance will help colleagues.
• Highly organised with excellent numeracy skills.
• Be experienced in multitasking and prioritising own workload.
• Good organisational, presentation and punctuality skills.

Your New Company

The UK’s utility sector is ever evolving and expanding to meet increasing customer requirements. At Ipsum, our vision is to be the leading customer service-focused provider of specialist utility and infrastructure solutions, operating on both public and private networks. We are looking for someone passionate about the industry and supporting our teams in delivering essential services 24/7/365, making a real difference to local people and communities.

At Ipsum, we are committed to supporting and developing our people to achieve their full potential. As a fast-growing and ambitious business, we offer opportunities to acquire a wide range of skills and gain broad and varied experience to help you progress in your career. Our investment in our people enhances our expertise and flexibility, enabling us to deliver the highest standard of service to our customers.

Our Benefits

We value our people and offer a comprehensive range of employee benefits, including:

Career Development: Professional qualifications and accreditation

Health & Wellbeing Benefits:

Employee Assistance Programme with mental health support and access to counselling

Access to 24/7 virtual GP

Occupational Health support

Tax-Efficient Benefits via Salary Exchange (Salary Sacrifice):

Cycle to Work

Group Personal Pension Scheme

Employee Discount Scheme: Discounts on hundreds of retailers, including supermarkets, mobile phone/broadband providers, gym memberships, and more

Social Committees: Established local social committees with a calendar of regular social events

Life Assurance Cover

Flexible Working

Long Service Awards

Volunteer Opportunities: Opportunities to volunteer and make a difference through local community projects and initiatives

Ipsum is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity. Please review our Privacy Policy Privacy Policy - Ipsum before applying to this advert to know more about how we store and manage your personal data under GDPR regulations.

Recruitment Agencies - Ipsum does not accept 3rd party candidate applications from Recruitment Agencies and as such does not recognise any speculative CVs or T&Cs that are sent to any Ipsum employee.